Category: ombudsmen

Compensation process broken, says RAF veteran – BBC News

Posted June 25th, 2024 in armed forces, compensation, complaints, health, news, ombudsmen, personal injuries by sally

‘Any veteran who has an injury or illness as a result of service can apply for financial compensation from one of two schemes run by Veterans UK, a veterans service managed by the Ministry of Defence (MoD). The Armed Forces Compensation Scheme is in place for injuries on or after 6 April 2005. Anything before, is handled by the War Pension Scheme. Veterans have long criticised both schemes. Some say they reject claims unfairly, and are slow to resolve them.’

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BBC News, 25th June 2024

Source: www.bbc.co.uk

Challenging FOS decisions: the Options case – Pensions Barrister

Posted May 23rd, 2024 in financial advice, judicial review, news, ombudsmen by sally

‘Paul Newman KC discusses Options UK Personal Pensions LLP v Financial Services Ombudsman Ltd, in which the Court of Appeal dismissed a judicial review claim brought by a SIPP provider challenging a decision by FOS that the provider had breached its duty to carry out proper due diligence in respect of an unsuitable pension investment.’

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Pensions Barrister, 23rd May 2024

Source: www.pensionsbarrister.com

‘Missed opportunities’ to prevent paedophile’s murder – BBC News

Posted May 23rd, 2024 in murder, news, ombudsmen, prisons, reports by sally

‘The murder of a paedophile at HMP Full Sutton could have been avoided if reports on his killers’ cannibalistic fantasies had been acted upon, a report has found.’

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BBC News, 22nd May 2024

Source: www.bbc.co.uk

ASA upbraids unregulated employment firm over marketing – Legal Futures

Posted May 22nd, 2024 in advertising, complaints, employment, news, ombudsmen by sally

‘The Advertising Standards Authority (ASA) has upheld a complaint about marketing material sent by an employment law business that looked like it was from a public body.’

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Legal Futures, 22nd May 2024

Source: www.legalfutures.co.uk

Greenwashing: Where are we now? – Mills & Reeve

Posted May 17th, 2024 in advertising, airlines, chambers articles, climate change, environmental protection, news, ombudsmen, shareholders by sally

‘Organisations are feeling the pressure more than ever to offer sustainable and environmentally conscious products and services to consumers. However, with the push to appear more eco-friendly comes the risk of over-exaggerating or misleading others with statements about green credentials.’

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Mills & Reeve, 16th May 2024

Source: www.mills-reeve.com

Tech firms face tougher online age checks – Ofcom – BBC News

Posted May 8th, 2024 in children, codes of practice, internet, media, news, ombudsmen by sally

‘Ofcom has warned social media sites they could be banned for under-18s if they fail to comply with new online safety rules. The media regulator has published a children’s safety draft codes of practice, which requires social media firms to have more robust age-checking measures, and Ofcom boss Dame Melanie Dawes warned any company that broke them could have their minimum user age raised to 18.’

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BBC News, 8th May 2024

Source: www.bbc.co.uk

Pension Ombudsman highlights importance of clear fee information – OUT-LAW.com

Posted April 30th, 2024 in fees, news, ombudsmen, pensions by sally

‘A recent UK Pension Ombudsman (PO) case flags the importance of pension firms providing clear and accurate fee information to savers from the outset. However, the case highlights that it is not the PO’s role to decide whether fees charged are reasonable or fair.’

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OUT-LAW.com, 29th April 2024

Source: www.pinsentmasons.com

Prisoner facing deportation had lack of care plan – BBC News

Posted April 30th, 2024 in deportation, imprisonment, mental health, news, ombudsmen, self-harm, suicide by sally

‘A prisoner facing deportation to Lithuania was segregated for 52 days with no care plan before his suicide, an investigation found. Karolis Baltrunas, 31, was found to have taken his own life on 27 August 2020 at HMP The Mount in Hertfordshire, according to the Local Democracy Reporting Service, external.’

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BBC News, 29th April 2024

Source: www.bbc.co.uk

City college loses JR over Ofsted ‘good’ rather than ‘outstanding’ rating – Local Government Lawyer

Posted April 26th, 2024 in disciplinary procedures, education, judicial review, local government, news, ombudsmen, school children by sally

‘The High Court has rejected a judicial review claim brought by a City Technology College, which challenged a decision by Ofsted to rate the leadership and management at the school as ‘good’, rather than ‘outstanding’.’

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Local Government Lawyer, 25th April 2024

Source: www.localgovernmentlawyer.co.uk

Environmental Corporate Social Responsibility in Action: The Advertising Standards Authority bans a Toyota SUV advert for not being prepared with a sense of social responsibility – Francis Taylor Building

Posted April 26th, 2024 in advertising, chambers articles, company law, complaints, environmental protection, news, ombudsmen by sally

‘In November 2023, the Advertising Standards Authority (“the ASA”) made the unprecedented decision to ban two Toyota SUV advertisements on the basis that they had “not been prepared with a sense of responsibility to society.”’

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Francis Taylor Building, 21st March 2024

Source: www.ftbchambers.co.uk

‘Outdated and offensive’: police in England and Wales barred from blaming restraint deaths on ‘excited delirium’ – The Guardian

Posted April 22nd, 2024 in death in custody, drug abuse, mental health, news, ombudsmen, police, racism by sally

‘The police watchdog for England and Wales has removed a controversial medical term from its incident forms after claims it plays into racist stereotypes and detracts attention from police brutality.’

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The Guardian, 20th April 2024

Source: www.theguardian.com

Terror watchdog condemns WhatsApp for lowering UK users’ minimum age to 13 – The Guardian

Posted April 19th, 2024 in children, internet, news, ombudsmen, telecommunications, terrorism, young persons by sally

‘The UK’s terror watchdog has criticised Mark Zuckerberg’s Meta for lowering the minimum age for WhatsApp users from 16 to 13, warning that the “extraordinary” move could expose more teenagers to extreme content.’

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The Guardian, 18th April 2024

Source: www.theguardian.com

Lee Marsons: Developing an Ombuds Human Rights Practice – Essex Constitutional and Administrative Justice Initiative

Posted April 17th, 2024 in complaints, human rights, local government, maladministration, news, ombudsmen by sally

‘The core function of public services ombuds is to investigate complaints from individuals about “maladministration” by public bodies which has caused injustice. But ombuds have developed several other important functions designed to improve people’s experiences of public services. For example, as seen in the Council of Europe’s 2019 Venice Principles, ombuds are developing a role ensuring that public bodies do not neglect human rights.’

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Essex Constitutional and Administrative Justice Initiative, 15th April 2024

Source: essexcaji.org

Political ads could be heading to UK TV screens due to legal loophole – The Guardian

Posted April 15th, 2024 in advertising, media, news, ombudsmen, political parties by sally

‘ITV is considering taking paid ads from parties on its streaming platform where ban does not apply’

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The Guardian, 14th April 2024

Source: www.theguardian.com

UK has real concerns about AI risks, says competition regulator – The Guardian

Posted April 12th, 2024 in artificial intelligence, competition, news, ombudsmen by sally

‘Just six major technology companies are at the heart of the AI sector through an “interconnected web” of more than 90 investments and partnerships links, the UK’s competition regulator has warned, sparking increased concern about the anti-competitive nature of the technology.’

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The Guardian, 11th April 2024

Source: www.theguardian.com

Recent Ombudsman determinations on pension scams – Pensions Barrister

Posted April 11th, 2024 in fraud, news, ombudsmen, pensions by sally

‘Paul Newman KC looks at some recent Ombudsman decisions on pensions scams, which illustrate the difficulties for complainants to establish due diligence failures by the administrators of transferring schemes.’

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Pensions Barrister, 11th April 2024

Source: www.pensionsbarrister.com

Met Police refers itself to watchdog after woman fatally stabbed in Westminster home – The Independent

Posted April 10th, 2024 in delay, missing persons, murder, news, ombudsmen, police, professional conduct by sally

‘Scotland Yard has referred itself to the police watchdog after officers waited until the next morning to respond to calls and then found a woman stabbed to death.’

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The Independent, 9th April 2024

Source: www.independent.co.uk

Katie Price low calorie diet advert for Skinny Food banned – BBC News

Posted April 3rd, 2024 in advertising, complaints, food, health, news, ombudsmen by sally

‘An advert posted by Katie Price on Instagram, which promoted a low calorie diet for The Skinny Food Co, has been banned by the advertising watchdog.’

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BBC News, 3rd April 2024

Source: www.bbc.co.uk

British Museum investigated over Ethiopian artefacts hidden from view for 150 years – The Guardian

Posted April 3rd, 2024 in disclosure, freedom of information, news, ombudsmen by sally

‘The information watchdog is investigating the British Museum over claims it has been overly secretive about some of the most sensitive items in its collection – a group of sacred Ethiopian altar tablets that have been hidden from view at the museum for more than 150 years.’

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The Guardian, 31st March 2024

Source: www.theguardian.com

Nationwide TV ads starring Dominic West banned as misleading – The Guardian

Posted April 3rd, 2024 in advertising, banking, building societies, complaints, news, ombudsmen by sally

‘Adverts featuring the actor Dominic West as a sneering bank manager will be pulled from TV in their current form after the advertising watchdog ruled they were misleading because they wrongly suggest that the building society had not closed branches.’

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The Guardian, 3rd April 2024

Source: www.theguardian.com