Probation service gets ‘generally good’ report as it faces wholesale outsourcing – The Guardian

Posted February 22nd, 2013 in consultations, contracting out, news, ombudsmen, probation, recidivists, statistics by sally

“The probation service, which faces wholesale outsourcing under government plans, is ‘doing much good work’ with adult offenders but some aspects continue to require improvement, according to the chief inspector of probation.”

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The Guardian, 21st February 2013

Source: www.guardian.co.uk

ASA begins oversight of new online behavioural advertising rules – OUT-LAW.com

Posted February 6th, 2013 in advertising, codes of practice, complaints, consent, internet, news, ombudsmen by sally

“New UK rules governing the use of online behavioural advertising (OBA) have come into effect.”

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OUT-LAW.com, 5th February 2013

Source: www.out-law.com

Lorraine breaks rules on promotion – BBC News

Posted February 5th, 2013 in advertising, media, news, ombudsmen by tracey

“ITV show Lorraine broke rules by allowing Dannii Minogue to promote a milk product she had a commercial deal to endorse, Ofcom has ruled.”

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BBC News, 4th February 2013

Source: www.bbc.co.uk

ICO to change cookie policy to recognise implied consent – OUT-LAW.com

Posted January 28th, 2013 in consent, internet, news, ombudsmen, privacy by sally

“The UK’s privacy watchdog will no longer require individuals’ explicit consent in order to serve them with ‘cookies’ when they visit its website.”

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OUT-LAW.com, 28th January 2013

Source: www.out-law.com

Wrong priorities – NearlyLegal

Posted January 21st, 2013 in complaints, housing, local government, maladministration, news, ombudsmen by sally

“Every now and again, there is a Local Government Ombudsman report that seems to go beyond individual instances of maladministration and instead capture something of the zeitgeist. The LGO decision summarised here may well be one of the latter (certainly the Guardian thinks so), as arguably what it shows is a Local Authority prioritising its own administrative concerns over its legal duties in both its policy and the operation of policy. There is also a routine failure to ask the kind of questions that might have meant it had to do more. This on top of a series of administrative failures.”

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NearlyLegal, 20th January 2013

Source: www.nearlylegal.co.uk

OFT to act on unfair gym membership contracts – The Guardian

Posted January 14th, 2013 in consumer protection, inquiries, news, ombudsmen, unfair contract terms by tracey

“At the end of what is always the busiest month of the year for gyms, the OFT is expected to announce that it will outlaw contracts that last longer than 12 months or do not contain a get-out clause for members who, for example, lose their job or sustain an injury. The move follows a year-long investigation into a number of gym chains, believed to include LA Fitness, Fitness First and Bannatyne’s. The OFT is also understood to be looking at debt collectors that some reports say use aggressive practices in chasing money owed to gym groups.”

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The Guardian, 12th January 2013

Source: www.guardian.co.uk

ASA bans adverts over use of Jimmy Savile references – The Guardian

Posted January 9th, 2013 in advertising, child abuse, complaints, news, ombudsmen by sally

“The advertising watchdog has criticised a magazine and a clothing firm for attempting to drum up business by using images of the late Jimmy Savile in email campaigns, including one which features the disgraced ex-presenter wearing what appears to be underwear while smoking a cigar.”

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The Guardian, 9th January 2013

Source: www.guardian.co.uk

Pensions Ombudsman v EMC Europe Ltd and others – WLR Daily

Pensions Ombudsman v EMC Europe Ltd and others: [2012] EWHC 3508 (Ch); [2012] WLR (D) 382

“The Pensions Ombudsman had no jurisdiction to entertain a complaint by a scheme member to set aside a compromise agreement where successful determination of the complaint would adversely affect the rights of the parent company in circumstances where it was a necessary party to any claim to set aside the agreement but was not subject to the ombudsman’s jurisdiction.”

WLR Daily, 14th December 2012

Source: www.iclr.co.uk

Leveson’s media arbitration scheme – The Guardian

Posted December 19th, 2012 in arbitration, media, news, ombudsmen, reports by sally

“Lord Justice Leveson’s report recommends that claims against the press be resolved fairly, quickly and cheaply by means of an arbitration scheme established by a new (statutory) regulator.”

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The Guardian, 19th December 2012

Source: www.guardian.co.uk

BBC police dramas breach Ofcom rules – BBC News

Posted December 17th, 2012 in children, complaints, media, news, ombudsmen by sally

“Ofcom has found two BBC police dramas, Good Cop and Line Of Duty, in breach of rules regarding protecting children.”

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BBC News, 17th December 2012

Source: www.bbc.co.uk

Ombudsman report reveals the cost of complaint – The Guardian

Posted December 12th, 2012 in complaints, local government, news, ombudsmen, reports by sally

“Public organisations are wasting resources and causing financial hardship by taking too long to put right basic mistakes, says a new report by parliamentary ombudsman Dame Julie Mellor.”

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The Guardian, 12th December 2012

Source: www.guardian.co.uk

Related link: Responsive and Accountable? 2011-12

Application to quash the original Hillsborough inquest verdicts could be made today – The Independent

Posted December 10th, 2012 in bills, complaints, inquests, judicial review, news, ombudsmen, police, public interest, sport by sally

“An application to quash the original Hillsborough inquest verdicts could be made today, the Attorney General’s office said.”

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The Independent, 10th December 2012

Source: www.independent.co.uk

Online holiday site Kayak’s ‘distressing’ ad banned by ASA – The Guardian

Posted November 29th, 2012 in advertising, complaints, news, ombudsmen by sally

“The advertising watchdog has banned a TV ad from online holiday site Kayak, after more than 400 complaints said it was distressing to those who have had brain tumours and surgery.”

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The Guardian, 28th November 2012

Source: www.guardian.co.uk

Spam text message pair are fined £440,000 – BBC News

Posted November 28th, 2012 in claims management, fines, news, ombudsmen, telecommunications by sally

“Two men who sent millions of spam text messages have been fined £440,000 as the authorities step up the fight against the trade.”

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BBC News, 28th November 2012

Source: www.bbc.co.uk

Press Complaints Commission chair urges against statutory press regulation – The Guardian

Posted November 12th, 2012 in interception, media, news, ombudsmen, regulations by sally

“The chairman of the Press Complaints Commission (PCC) has appealed to the government and Lord Justice Leveson not to introduce statutory regulation of the press, even though he admits having sympathy with the campaign for new press laws led by Hugh Grant.”

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The Guardian, 11th November 2012

Source: www.guardian.co.uk

Watchdog warns over secret hearings – The Independent

“Government plans to extend the use of secret hearings in courts are not compatible with the Human Rights Act, the equalities watchdog has said.”

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The Independent, 31st October 2012

Source: www.independent.co.uk

Ad watchdog to launch crackdown on misleading internet ads – Daily Telegraph

Posted October 29th, 2012 in advertising, complaints, consumer protection, internet, news, ombudsmen by sally

“The advertising watchdog will launch a crackdown next year on businesses that run misleading internet ads that rip off consumers.”

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Daily Telegraph, 27th October 2012

Source: www.telegraph.co.uk

Use stronger snooping powers against fly tipping, watchdog urges – Daily Telegraph

“New powers to snoop on all emails, web visits and phone calls could still be used to combat minor crimes despite Government assurances, the watchdog who oversees them has said.”

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Daily Telegraph, 29th October 2012

Source: www.telegraph.co.uk

Data protection laws breached by Government over public consultation security flaw, says ICO – OUT-LAW.com

“The Department for Education (DfE) was guilty of a breach of UK data protection laws when a ‘temporary security flaw’ meant that personal information belonging to respondents to one of its consultations were ‘compromised’, the UK’s data protection watchdog has said.”

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OUT-LAW.com, 19th October 2012

Source: www.out-law.com

Housing Ombudsman consultation – NearlyLegal

Posted October 18th, 2012 in complaints, consultations, housing, news, ombudsmen by sally

“One of the less well-remarked upon changes in the Localism Act 2010 was a set of radical changes to the role of the Housing Ombudsman (the current incumbent being the lovely Mike Biles). In short, the HO takes over jurisdiction for local authority housing complaints; there is a filter mechanism before the HO can accept a complaint (it has to be referred by a Designated person: MP, Councillor, Tenants Panel). The former is to be welcomed – on one view, the HO now offers a far better, more modern, proactive service than the Local Government Ombudsman in our entrepreneurialised housing system; the latter is to be absolutely deprecated as being not just against the spirit of administrative justice but also as a mechanism for cost-saving in the face of proper redress of grievance/s. Whatever you think about ombudspersons – and a range of views are expressed – there is no doubt that they have consistently exposed various maladministrations across the housing sphere, and they don’t hold back; in addition, their purpose (unlike courts) is to make things better for future ‘customers’ so that there may well be an impact on service delivery from a single instance of maladministration (and not just in that organisation).”

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NearlyLegal, 17th October 2012

Source: www.nearlylegal.co.uk