Quarter of payday lenders may quit under tougher rules – BBC News

‘One quarter of payday lenders may pull out of the market under pressure from new regulations. The Financial Conduct Authority (FCA) is to investigate the way they treat borrowers struggling to repay loans. It has said the review will be one of its first actions when it takes over regulation of the consumer credit sector on 1 April.’

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BBC News. 12th March 2014

Source: www.bbc.co.uk

E-cigarette ad banned over health claims – The Guardian

Posted March 12th, 2014 in advertising, health & safety, news, ombudsmen, smoking by tracey

‘An advert for an e-cigarette brand has been banned after the advertising watchdog ruled that claims including that it was “the healthier smoking alternative” could not be substantiated.’

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The Guardian, 12th March 2014

Source: www.guardian.co.uk

Ex-miner “deprived of his liberty” when prevented from dying at home – Local Government Lawyer

Posted March 4th, 2014 in freedom of movement, health, local government, news, ombudsmen, reports by sally

‘A 77-year-old former miner was deprived of his liberty – without proper account of the law being taken – when he was prevented from going home to die beside his brother, a joint report from two Ombudsmen has found.’

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Local Government Lawyer, 4th March 2014

Source: www.localgovernmentlawyer.co.uk

Ukip must be treated like any major party, Ofcom rules – Daily Telegraph

Posted March 4th, 2014 in elections, media, news, ombudsmen, political parties by sally

‘Nigel Farage’s party must be given the same coverage as the Tories, Labour and the Liberal Democrats in the run up to the European elections, the regulator says.’

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Daily Telegraph, 4th March 2014

Source: www.telegraph.co.uk

Leveson inquiry: The spy, the judge and the ‘cover-up’ – The Independent

Posted March 3rd, 2014 in complaints, corruption, inquiries, interception, judges, media, news, ombudsmen, police, privacy by sally

‘Sir Brian Leveson “pulled his punches” over evidence of “serious police corruption at the very highest level” because it was “too hot to handle”, according to a complaint that has been lodged with the judicial watchdog by a News of the World hacking victim.’

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The Independent, 2nd March 2014

Source: www.independent.co.uk

Ombudsman report into Joshua Titcombe death finds pain was inflicted by ‘inappropriate emails’ – The Independent

Posted February 28th, 2014 in birth, complaints, electronic mail, hospitals, midwives, news, ombudsmen by sally

‘“Inappropriate” emails sent by staff at an NHS trust caused offence and distress to a family who had already lost their baby because of avoidable lapses in his care, the health service ombudsman has said.’

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The Independent, 27th February 2014

Source: www.independent.co.uk

Prisoners paid compensation for socks and stereos – Daily Telegraph

Posted February 26th, 2014 in compensation, complaints, news, ombudsmen, prisons, statistics by tracey

‘ Taxpayers’ money is being wasted on paying prisoners compensation for damaged stereos and missing socks, a watchdog has revealed. Jail staff need to take greater care of prisoners’ property to avoid complaints being made and redress having to be paid to inmates, the Prisons and Probation Ombudsman (PPO) said.’

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Daily Telegraph, 25th February 2014

Source: www.telegraph.co.uk

Stafford Hospital: Hunt to decide whether to dissolve NHS Trust – BBC News

Posted February 26th, 2014 in administrators, hospitals, inquiries, news, ombudsmen, standards by tracey

‘Managers at scandal-hit Stafford Hospital are waiting to hear whether Health Secretary Jeremy Hunt will dissolve the trust that runs it. Administrators want Mr Hunt to scrap the Mid Staffordshire NHS Trust and move services to other hospitals. Local people are planning a legal challenge if that decision is taken.’

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BBC News, 26th February 2014

Source: www.bbc.co.uk

Hyde Park bomb: NI Police Federation ‘appalled at grubby deal’ – BBC News

‘The chairman of the Police Federation for Northern Ireland has said he is appalled at the government’s “grubby secret deal” on IRA “on-the-run” cases. He was speaking after the case of a man accused of the IRA Hyde Park bomb collapsed following what victims’ families called “a monumental blunder”. Donegal man John Downey denied killing four soldiers in the 1982 bomb. The case collapsed because government officials mistakenly told him he was no longer a wanted man.’

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BBC News, 26th February 2013

Source: www.bbc.co.uk

Clark and another v In Focus Asset Management & Tax Solutions Ltd (Financial Ombudsman Service intervening) – WLR Daily

Clark and another v In Focus Asset Management & Tax Solutions Ltd (Financial Ombudsman Service intervening) [2014] EWCA Civ 118; [2014] WLR (D) 76

‘The doctrine of res judicata precluded a complainant who had accepted an award made by the Financial Ombudsman Service from starting legal proceedings to pursue complaints which had already been submitted to the ombudsman service and which the ombudsman had decided. Further, section 228(5) of the Financial Services and Markets Act 2000 did not exclude the operation of res judicata.’

WLR Daily, 14th February 2014

Source: www.iclr.co.uk

OFT warns universities about sanctions on students in debt – The Guardian

Posted February 19th, 2014 in consumer protection, debts, disciplinary procedures, news, ombudsmen, universities by sally

‘The Office of Fair Trading has written to more than 170 universities and other higher education groups warning that the widespread practice of stopping students graduating or continuing with their course if they owe money over issues such as late library books or childcare services could breach consumer laws.’

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The Guardian, 18th February 2014

Source: www.guardian.co.uk

Ofcom order requiring BSkyB to sell wholesale access to sports channels reinstated by Court of Appeal – OUT-LAW.com

Posted February 19th, 2014 in appeals, competition, media, news, ombudsmen, sport by sally

‘The Court of Appeal has reinstated an order made by telecoms regulator Ofcom which required pay-TV operator BSkyB (Sky) to sell wholesale access to its sports channels to rival providers at a set price.’

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OUT-LAW.com, 18th February 2014

Source: www.out-law.com

‘Offensive’ nude scanner app ad shown during soap banned – BBC News

Posted February 19th, 2014 in advertising, children, complaints, media, news, ombudsmen, women by sally

‘A TV advert for a “nude scanner” mobile phone app has been banned after it was shown during a prime-time show.’

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BBC News, 19th February 2014

Source: www.bbc.co.uk

Customers lose right to sue after taking ombudsman compensation – Daily Telefgraph

Posted February 17th, 2014 in compensation, financial advice, news, ombudsmen by sally

‘Financial services customers who have accepted compensation from the ombudsman can no longer sue for further redress in court following a landmark Court of Appeal ruling.’

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Daily Telegraph, 14th February 2014

Source: www.telegraph.co.uk

In re West of England Ship Owners Insurance Services Ltd Retirement Benefits Scheme Board of the Pension Protection Fund v Board of the West of England Ship Owners Insurance Services Ltd Retirement Benefits Scheme and another

Posted February 13th, 2014 in law reports, ombudsmen, pensions, third parties, trusts by sally

In re West of England Ship Owners Insurance Services Ltd Retirement Benefits Scheme
Board of the Pension Protection Fund v Board of the West of England Ship Owners Insurance Services Ltd Retirement Benefits Scheme and another [2014] EWHC 20 (Ch); [2014] WLR (D) 58

‘Considerations of fairness and reasonableness could not be imported into the process of construing the provisions of a Levy Determination issued by the Pension Protection Fund (“PPF”) which set out, pursuant to section 175(5) of the Pensions Act 2004, the rules for calculating the annual levy on defined pension benefit schemes eligible to receive compensation from the PPF. If the relevant rule in the Levy Determination did not permit the board of the PPF to interfere in any individual case so as to procure what might be said to be fair or rational in the calculation of the levy, the ombudsman was similarly constrained on a reference.’

WLR Daily, 23rd January 2014

Source: www.iclr.co.uk

CCTV warning notices non-compliant with data protection laws, says watchdog – OUT-LAW.com

‘The Government must take action to ensure that signs used to warn motorists that CCTV cameras are being used to monitor for parking offences are compliant with UK data protection laws, a watchdog has said.’

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OUT-LAW.com, 7th February 2014

Source: www.out-law.com

Ex-soldier sues Ministry of Defence for alleged failure to tackle bullying – The Guardian

Posted February 10th, 2014 in armed forces, bullying, compensation, complaints, harassment, news, ombudsmen, standards, statistics by tracey

‘A former British private is suing the Ministry of Defence over allegations the army allowed severe bullying which led to him attempting to take his own life five times.’

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The Guardian, 8th February 2014

Source: www.guardian.co.uk

EastEnders cleared over ‘racist’ complaints – BBC News

Posted February 3rd, 2014 in complaints, media, news, ombudsmen, racism by tracey

‘EastEnders has been cleared by the broadcasting watchdog over complaints about a Muslim character berating her father for dating a “white woman”.’

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BBC News, 3rd February 2014

Source: www.bbc.co.uk

Bullying in armed forces on rise, MoD figures reveal – The Guardian

‘Shocking official figures reveal a surge in the incidence of bullying in the armed forces, with one in 10 military personnel claiming to have been the victim of “discrimination, harassment or bullying in a service environment” during the past year.’

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The Guardian, 1st February 2014

Source: www.guardian.co.uk

RSPCA risks losing power to prosecute – Daily Telegraph

‘The RSPCA’s role in prosecuting cases of animal cruelty could be overhauled to restore public confidence.’

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Daily Telegraph, 1st February 2014

Source: www.telegraph.co.uk