New ombudsman gives rail commuters a fast track for complaints – The Guardian

Posted November 26th, 2018 in complaints, news, ombudsmen, railways by sally

‘Passengers dissatisfied with how train companies handle complaints can now appeal to an independent arbiter, as a new rail ombudsman service comes into force today.
The ombudsman will have binding powers over train firms should it uphold a customer complaint.’

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The Guardian, 26th November 2018

Source: www.theguardian.com

Facebook appeals against Cambridge Analytica fine – BBC News

Posted November 23rd, 2018 in appeals, data protection, fines, internet, news, ombudsmen, privacy by sally

‘Facebook has appealed against a fine imposed on it by the UK’s data watchdog after the Cambridge Analytica scandal.’

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BBC News, 21st November 2018

Source: www.bbc.co.uk

UK ban on Kellogg’s Coco Pops children’s TV advert overturned – The Guardian

Posted November 21st, 2018 in advertising, appeals, children, complaints, food, news, obesity, ombudsmen by sally

‘Kellogg’s, the maker of Coco Pops, has beaten a junk food advert ban after lobbying to overturn a decision by the UK’s advertising regulator, in a move that has outraged obesity campaigners.’

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The Guardian, 21st November 2018

Source: www.theguardian.com

800 BBC presenters could face tax investigations, says watchdog – BBC News

‘About 800 BBC TV and radio presenters could face tax investigations over their employment status after a failure by the broadcaster to clear up its payments system, Whitehall’s spending watchdog has said. The National Audit Office said HM Revenue and Customs had opened approximately 100 investigations into BBC-related personal service companies (PSCs) after concerns were raised that they may have broken tax rules.’

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BBC News, 15th November 2018

Source: www.theguardian.com

Final salary pension transfers stall as High Court throws rules into doubt – Daily Telegraph

Posted November 12th, 2018 in banking, complaints, financial regulation, news, ombudsmen, pensions by sally

‘People who attempt to swap final salary company pensions for cash are being left in limbo following a controversial legal judgment.’

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Daily Telegraph, 12th November 2018

Source: www.telegraph.co.uk

Minister Orders Urgent Investigation Into Autistic And Learning Disabled Patients Being Locked Up – Rights Info

‘The Health Secretary has ordered a review into the use of seclusion and segregation in the care of people with learning disabilities and autism in secure hospitals.’

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Rights Info, 5th November 2018

Source: rightsinfo.org

Fears over pre-teens being exposed to inappropriate adverts online, as regulators step up controls – Daily Telegraph

Posted November 1st, 2018 in advertising, alcohol abuse, children, food, gambling, health, internet, news, ombudsmen by sally

‘Pre-teens are being targeted with adverts for inappropriate alcohol and gambling, the chief executive of the advertising regulator has warned, as he called on social media firms to do more to protect children.’

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Daily Telegraph, 1st November 2018

Source: www.telegraph.co.uk

Ombudsman criticises council for housing 17 year old on campsite – Local Government Lawyer

Posted October 31st, 2018 in homelessness, housing, local government, news, ombudsmen, young persons by sally

‘Cornwall Council has admitted that accommodating a homeless youth on a campsite “went on for too long”, after criticism from the Local Government and Social Care Ombudsman.’

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Local Government Lawyer, 31st October 2018

Source: www.localgovernmentlawyer.co.uk

Inspectors sent in to protect mothers and babies at scandal-hit Shrewsbury and Telford hospitals – Daily Telegraph

‘Health watchdogs have been sent into a scandal-hit hospital trust where dozens of deaths are being investigated in order to protect mothers and babies. The Care Quality Commission said it was taking “urgent action to protect people” at the Shrewsbury and Telford Hospital NHS Trust after a snap inspection found that doctors were failing to spot worrying symptoms on baby scans.’

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Daily Telegraph, 23rd October 2018

Source: www.telegraph.co.uk

Ford, Fiat and Nissan ads banned for dangerous driving – BBC News

Posted October 24th, 2018 in advertising, complaints, dangerous driving, news, ombudsmen, road safety by sally

‘Three different carmakers have had ads banned for encouraging unsafe driving.’

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BBC News, 23rd October 2018

Source: www.bbc.co.uk

Health and Social Care of Older People is a Human Rights Issue – Rights Info

Posted October 19th, 2018 in elderly, health, human rights, medical treatment, news, ombudsmen, social services by sally

‘The independent healthcare regulator, the Care Quality Commission recently warned that disjointed health and social care services in England are placing increasing pressure on A&E departments. As pressure grows on the country’s health and care system, what does this mean for the human rights of older people?’

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Rights Info, 18th October 2018

Source: rightsinfo.org

Breast enlargement ads shown during Love Island banned by ASA – The Guardian

Posted October 17th, 2018 in advertising, complaints, cosmetic surgery, mental health, news, ombudsmen, women by sally

‘Adverts for breast enhancement surgery that were shown during ITV Two’s Love Island have been banned by the advertising watchdog after it backed campaigners who complained they were exploitative of young women’s insecurities.’

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The Guardian, 17th October 2018

Source: www.theguardian.com

Woman’s Own forced to print front-page correction about actor – The Guardian

Posted October 10th, 2018 in communicating false information, complaints, media, news, ombudsmen, women by sally

‘The former Coronation Street star Denise Welch has forced Woman’s Own to print a front-page correction after the magazine made false claims about her without any evidence, in a move that could have repercussions for other glossy gossip publications.’

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The Guardian, 9th October 2018

Source: www.theguardian.com

Planning reforms to give councils more flexibility to dispose of surplus land – Local Government Lawyer

‘The government has announced plans to consult on further reforms to the planning system, including giving local authorities more flexibility to dispose of surplus land that could instead accommodate new homes.’

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Local Government Lawyer, 2nd October 2018

Source: www.localgovernmentlawyer.co.uk

Costa Coffee advert banned for criticising avocado breakfasts – BBC News

Posted October 3rd, 2018 in advertising, complaints, food, news, ombudsmen by sally

‘An advert for Costa Coffee has been banned for urging customers to buy a bacon roll rather than avocados.’

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BBC News, 3rd October 2018

Source: www.bbc.co.uk

Push payment fraud victims ‘not automatically negligent’ – OUT-LAW.com

Posted September 3rd, 2018 in banking, compensation, financial regulation, fraud, news, ombudsmen by sally

‘The Financial Ombudsman Service (FOS) will be looking for “clear evidence” that banks have properly investigated claims by customers for compensation in cases of suspected authorised push payment (APP) fraud.’

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OUT-LAW.com, 30th August 2018

Source: www.out-law.com

Ombudsman finds against council after family left waiting for house adaptations for disabled son for three years – Local Government Lawyer

Posted September 3rd, 2018 in children, delay, disabled persons, housing, local government, news, ombudsmen by sally

‘A severely disabled Doncaster boy’s family has had to wait three years for Doncaster Council to provide them with the special adaptations their home needs, the Local Government and Social Care Ombudsman (LGO) has found.’

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Local Government Lawyer, 31st August 2018

Source: www.localgovernmentlawyer.co.uk

Church of England ombudsman to oversee sexual abuse cases – The Guardian

Posted July 9th, 2018 in child abuse, Church of England, clergy, news, ombudsmen, personal injuries by sally

‘The Church of England is to establish an independent ombudsman to deal with complaints over its handling of sexual abuse cases, and will seek other ways of strengthening independent scrutiny of its processes.’

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The Guardian, 7th July 2018

Source: www.theguardian.com

Council criticised after care home banned daughter from visiting mother – Local Government Lawyer

Posted June 1st, 2018 in care homes, complaints, local government, news, ombudsmen by sally

‘A Liverpool care home should not have banned a daughter from visiting her mother without warning, the Local Government and Social Care Ombudsman has said.’

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Local Government Lawyer, 31st May 2018

Source: www.localgovernmentlawyer.co.uk

Ombudsman raps council over cuts to support given to man with special needs – Local Government Lawyer

‘The Local Government and Social Care Ombudsman has criticised the London Borough of Bromley after it significantly reduced the support package provided to a man with special needs.’

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Local Government Lawyer, 30th May 2018

Source: www.localgovernmentlawyer.co.uk