Ombudsmen release joint guidance to tackle common mistakes in aftercare of mental health in-patients – Family Law

‘The Parliamentary and Health Service Ombudsman (PHSO) and the Local Government and Social Care Ombudsman (LGSCO) have released new guidance to tackle common and repeated mistakes seen in the aftercare of patients receiving support under the Mental Health Act.’

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Family Law, 11th April 2022

Source: www.familylaw.co.uk

Ombudsman raps council for using incorrect information to place child on protection plan – Local Government Lawyer

Posted April 11th, 2022 in children, complaints, families, local government, news, ombudsmen, social services by tracey

‘Buckinghamshire Council caused significant distress after it shared incorrect information and failed to suitably include a mother in its process when deciding to place her child on a child protection plan, the Local Government and Social Care Ombudsman has found.’

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Local Government Lawyer, 11th April 2022

Source: www.localgovernmentlawyer.co.uk

Two Lidl ads banned over ‘misleading’ Tesco price comparison – The Guardian

Posted April 8th, 2022 in advertising, complaints, consumer protection, news, ombudsmen by sally

‘Two Lidl adverts claiming shoppers could make big savings compared with Tesco have been banned after a complaint from the rival discounter Aldi.’

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The Guardian, 6th April 2022

Source: www.theguardian.com

Ombudsman calls for stronger regulation of managing agents – Local Government Lawyer

Posted March 24th, 2022 in agency, housing, landlord & tenant, maladministration, news, ombudsmen, reports by sally

‘A culture clash between a regulated and largely unregulated sector creates challenges for the social housing sector’s engagement with managing agents, according to new research from the Housing Ombudsman.’

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Local Government Lawyer, 23rd March 2022

Source: www.localgovernmentlawyer.co.uk

Met’s handling of police corruption ‘not fit for purpose’ – The Independent

Posted March 23rd, 2022 in corruption, inquiries, murder, news, ombudsmen, police by sally

‘The Metropolitan Police’s approach to tackling corruption within its ranks is “fundamentally flawed” and is “not fit for purpose”, a watchdog has found.’

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The Independent, 22nd March 2022

Source: www.independent.co.uk

Ombudsman makes two severe maladministration findings against major social landlord over handling of temporary move for resident with vulnerabilities – Local Government Lawyer

‘The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.’

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Local Government Lawyer, 15th March 2022

Source: www.localgovernmentlawyer.co.uk

Companies fined for marketing calls targeting elderly – BBC News

Posted March 16th, 2022 in consumer protection, elderly, fines, insurance, news, ombudsmen, telecommunications by tracey

‘Five companies who made thousands of unwanted marketing calls to “older, vulnerable people” must pay fines totalling £405,000.’

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BBC News, 16th March 2022

Source: www.bbc.co.uk

Watchdog tells police bosses to stop declaring thoughts are crimes – The Independent

Posted March 11th, 2022 in criminal justice, hate crime, news, ombudsmen, police by tracey

‘There is “no such thing as a thought crime”, the outgoing chief inspector of constabulary said as he told police bosses they “enforce the law, they do not make it”.’

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The Independent, 10th March 2022

Source: www.independent.co.uk

Boris Johnson’s push to recruit 20,000 more police increased risk of ‘unsuitable’ officers, watchdog finds – The Independent

Posted March 11th, 2022 in disciplinary procedures, government departments, news, ombudsmen, police by tracey

‘Risks that racist and misogynist police could slip through checks were increased by the government’s push to rapidly recruit 20,000 extra officers, a watchdog has found.’

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The Independent, 11th March 2022

Source: www.independent.co.uk

Three million dead can be part of Mastercard action – Law Society’s Gazette

Posted March 10th, 2022 in class actions, consumer credit, domicile, fees, financial regulation, news, ombudsmen by tracey

‘Around three million now-dead people can continue to be part of a mammoth group action against Mastercard after the Competition Appeal Tribunal today ruled that anyone living in the UK when the claim form was filed should be part of the class.’

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Law Society's Gazette, 9th March 2022

Source: www.lawgazette.co.uk

Rape victims ‘systematically failed’ in England and Wales, report finds – The Guardian

‘Rape survivors who report their attackers are being systematically failed by the criminal justice system resulting in an average wait of nearly two years before a trial begins, a damning official report has found.’

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The Guardian, 25th February 2022

Source: www.theguardian.com

Watchdog clears legal app over using ‘shyster’ in TV advert – Legal Futures

Posted February 23rd, 2022 in advertising, complaints, interpretation, Judaism, news, ombudsmen, racism by sally

‘The Advertising Standards Authority (ASA) has rejected a complaint about a TV advert for legal support app Legal Utopia using the word “shyster”.’

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Legal Futures, 23rd February 2022

Source: www.legalfutures.co.uk

Council agrees to pay £3,600+ over failure to secure significant part of SEN support for autistic boy – Local Government Lawyer

‘A county council has agreed to pay more than £3,600 following a Local Government and Social Care Ombudsman (LGSCO) investigation into how a teenager on the autism spectrum was left without a significant proportion of his agreed special educational needs (SEN) support for up to three years.’

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Local Government Lawyer, 17th February 2022

Source: www.localgovernmentlawyer.co.uk

Boohoo ad banned by regulator for objectifying women – BBC News

Posted February 16th, 2022 in advertising, complaints, news, ombudsmen, women by sally

‘An T-shirt advert for fashion retailer Boohoo has been banned after the Advertising Standards Authority (ASA) received a complaint the images objectified and sexualised women.’

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BBC News, 16th February 2022

Source: www.bbc.co.uk

Competition watchdog accepts Google’s privacy changes – The Independent

‘The competition watchdog has accepted proposed changes made by Google to the way it uses customer data.’

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The Independent, 11th February 2022

Source: www.independent.co.uk

UK watchdog to study music streaming amid claims of raw deal for artists and fans – The Guardian

Posted January 28th, 2022 in artistic works, competition, internet, news, ombudsmen by tracey

‘The UK’s competition watchdog has launched an in-depth study into the booming music streaming market, to assess whether the big record labels and services such as Spotify hold “excessive power”, and whether artists and fans are getting a fair deal.’

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The Guardian, 27th January 2022

Source: www.theguardian.com

Oatly ads banned by UK watchdog over ‘misleading’ green claims – The Guardian

‘The UK advertising watchdog has banned a high-profile marketing campaign by Swedish alt-milk brand Oatly after ruling its green claims were misleading.’

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The Guardian, 26th January 2022

Source: www.theguardian.com

MPs criticise UK gambling regulator for trying to reduce addiction – The Guardian

Posted January 24th, 2022 in gambling, lobbying, news, ombudsmen, parliament, regulations by tracey

‘A committee of MPs has produced a report criticising the gambling industry regulator for trying to reduce addiction and urging ministers to take it into special measures.’

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The Guardian, 23rd January 2022

Source: www.theguardian.com

End-to-end encryption protects children, says UK information watchdog – The Guardian

Posted January 21st, 2022 in children, data protection, delay, internet, news, ombudsmen, privacy, telecommunications by sally

‘The UK data watchdog has intervened in the debate over end-to-end encryption, warning that delaying its introduction puts “everyone at risk” including children.’

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The Guardian, 21st January 2022

Source: www.theguardian.com

Ofsted withdraws ‘intrusive’ guidance for childminders to disclose depression – The Independent

Posted January 14th, 2022 in bereavement, children, disclosure, mental health, news, ombudsmen by tracey

‘Ofsted has withdrawn guidance suggesting childminders should notify the watchdog if they have depression or have been bereaved following criticism that the requirement would be “intrusive”.’

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The Independent, 13th January 2022

Source: www.independent.co.uk