Category: ombudsmen

Energy suppliers to be investigated over Britons forced on to prepayment meters – The Guardian

Posted January 23rd, 2023 in consumer protection, energy, news, ombudsmen by sally

‘Energy companies are to be investigated by the regulator Ofgem after the number of households struggling with their bills being forced on to prepayment meters has increased sharply. Ofgem could consider taking legal action if it determines that the rise in the number of homes being forced on to prepayment meters is proven to show companies are not taking proper due care of vulnerable households.’

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The Guardian, 23rd January 2023

Source: www.theguardian.com

Council to pay compensation to family after ‘unprofessional’ conduct by care provider – Local Government Lawyer

Posted January 12th, 2023 in care workers, compensation, local government, news, ombudsmen, professional conduct by sally

‘A Local Government and Social Care Ombudsman report has revealed that a care provider commissioned by Cambridgeshire County Council failed to alert a late woman’s family of her deteriorating health and did not contact medical help.’

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Local Government Lawyer, 10th January 2023

Source: www.localgovernmentlawyer.co.uk

ASA ruling against Ladbrokes highlights social media risks for gambling brands’ ad campaigns – OUT-LAW.com

Posted January 9th, 2023 in advertising, children, gambling, news, ombudsmen by sally

‘The UK Advertising Standards Authority’s (ASA) recent ruling against gambling brand Ladbrokes and its operator LC International Ltd over a marketing tweet signals the regulator’s stringent approach in enforcing its new guidance to protect under 18s in the UK from gambling adverts.’

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OUT-LAW.com, 6th January 2023

Source: www.pinsentmasons.com

Cambridgeshire County Council to pay compensation over ‘unprofessional’ carer – BBC News

Posted January 9th, 2023 in bereavement, care workers, compensation, families, local government, news, ombudsmen, professional conduct by sally

‘Cambridgeshire County Council is to compensate the family of a woman whose carer “wailed” on the floor after she was told of her client’s death.’

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BBC News, 9th January 2023

Source: www.bbc.co.uk

Ombudsman’s decisions and housing conditions claims – Nearly Legal

Posted December 15th, 2022 in complaints, damages, health & safety, housing, news, ombudsmen, repairs by sally

‘Plunkett v Clarion HA. County Court at Central London. Ms Plunkett was an assured tenant of Clarion, on the Eastfields Estate. She began a claim for disrepair and unfitness for human habitation while in temporary accommodation in a hotel. The defects complained of were primarily leaks to the interior of the flat and outside the front door causing interior damp, significant mould growth, leaks from above, non-functioning ventilation to kitchen and bathroom, and infestation of mice, for periods of two to four years. The existing issues and unfitness for human habitation were confirmed in an independent expert report. Clarion had refused to agree a single joint expert.’

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Nearly Legal, 13th December 2022

Source: nearlylegal.co.uk

Ex-leader of London borough fails in High Court challenge over naming in Ombudsman report – Local Government Lawyer

Posted December 14th, 2022 in anonymity, complaints, judicial review, local government, London, maladministration, news, ombudsmen by sally

‘A former leader of the London Borough of Haringey has lost a judicial review challenge over a decision by the Local Government and Social Care Ombudsman to name him in a report.’

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Local Government Lawyer, 12th December 2022

Source: www.localgovernmentlawyer.co.uk

Santander UK fined £108m over anti-money laundering failings – The Guardian

Posted December 9th, 2022 in banking, fines, money laundering, news, ombudsmen by michael

‘Santander UK has been fined more than £100m after an investigation by the British financial watchdog found “serious and persistent gaps” in its money laundering controls, resulting in hundreds of millions of pounds of suspicious transactions through customer accounts.’

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The Guardian, 9th December 2022

Source: www.theguardian.com

Chelsea Bridge death: family bring test case against police watchdog – The Guardian

Posted November 29th, 2022 in bereavement, disciplinary procedures, families, firearms, mental health, news, ombudsmen, police, witnesses by sally

‘The family of Oladeji Omishore, who drowned in June shortly after he was shot with a stun gun by police, are taking the police watchdog to the high court in a test case, accusing them of failing to properly investigate the officers involved.’

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The Guardian, 28th November 2022

Source: www.theguardian.com

Council told to pay £15k over failures in relation to provision of suitable alternative education – Local Government Lawyer

Posted November 28th, 2022 in children, compensation, education, health, local government, news, ombudsmen, school children by sally

‘A child from West Sussex who was unable to attend school missed out on education after the council failed to provide a suitable alternative, an investigation by the Local Government and Social Care Ombudsman has revealed.’

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Local Government Lawyer, 25th November 2022

Source: www.localgovernmentlawyer.co.uk

Watchdog apologises for saying MPs’ Christmas party costs are claimable – The Guardian

Posted November 25th, 2022 in expenses, government departments, news, ombudsmen, political parties by sally

‘The MPs’ expenses watchdog has apologised for telling parliamentarians they could claim back some costs for Christmas parties.’

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The Guardian, 24th November 2022

Source: www.theguardian.com

Matt Hancock broke government rules over I’m a Celebrity stint, says watchdog chair – The Guardian

Posted November 23rd, 2022 in codes of practice, government departments, media, news, ombudsmen by sally

‘Matt Hancock breached the government’s business appointment rules by not consulting the watchdog before appearing on I’m A Celebrity … Get Me Out of Here!, the chair of the Advisory Committee on Business Appointments (Acoba) has said.’

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The Guardian, 22nd November 2022

Source: www.theguardian.com

New UK guidelines place stricter rules on age-restricted online campaigns – OUT-LAW.com

Posted November 18th, 2022 in advertising, children, codes of practice, internet, news, ombudsmen by sally

‘The UK’s advertising regulator has published new rules on how to target age-restricted ads responsibly online. Advertisers need to ensure compliance right from the start of the campaign planning, according to experts at Pinsent Masons.’

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OUT-LAW.com, 17th November 2022

Source: www.pinsentmasons.com

Slough woman unable to access upstairs because of council grant delay, Ombudsman finds – Local Government Lawyer

Posted November 7th, 2022 in compensation, delay, disabled persons, housing, local government, news, ombudsmen by sally

‘A disabled woman had to sleep, eat and wash in her downstairs living room because Slough Borough Council took too long to decide whether she can have a stairlift, an investigation by the Local Government and Social Care Ombudsman has revealed.’

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Local Government Lawyer, 4th November 2022

Source: www.localgovernmentlawyer.co.uk

Disabled Slough woman wins case after stairlift wait – BBC News

Posted November 3rd, 2022 in compensation, delay, disabled persons, local government, news, ombudsmen by sally

‘A disabled woman has won damages after her local authority took almost a year to decide on an application for a stairlift in her home.’

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BBC News, 3rd November 2022

Source: www.bbc.co.uk

Police vetting failures have allowed ‘predatory’ officers to join up, watchdog finds – The Guardian

Posted November 2nd, 2022 in harassment, news, ombudsmen, police, professional conduct, reports, sex discrimination, sexual offences, women by sally

‘Defective vetting and failures by police leaders have allowed a “prevalent” culture of potentially thousands of officers who are “predatory” towards women to join and stay in the ranks, a damning official report has concluded.’

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The Guardian, 2nd November 2022

Source: www.theguardian.com

Ministry of Justice ad banned for reinforcing negative stereotypes of black men – The Independent

Posted November 2nd, 2022 in advertising, complaints, Ministry of Justice, news, ombudsmen, prison officers, prisons, race discrimination, racism by sally

‘A Facebook ad for the Ministry of Justice (MoJ) was likely to cause serious offence by reinforcing negative stereotypes about black men, a watchdog has ruled.’

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The Independent, 2nd November 2022

Source: www.independent.co.uk

Roseberry Park Hospital failing to keep patients safe, CQC finds Published 2 hours ago – BBC News

Posted October 28th, 2022 in hospitals, mental health, news, ombudsmen, quality assurance by sally

‘A troubled mental health hospital is not keeping patients safe, lacks staff and is failing to record alleged sexual abuse, a watchdog has found.’

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BBC News, 28th October 2022

Source: www.bbc.co.uk

Council to pay £10k after Ombudsman investigation finds visually impaired woman left without support – Local Government Lawyer

Posted October 26th, 2022 in compensation, duty of care, local government, news, ombudsmen by sally

‘An investigation by the Local Government and Social Care Ombudsman has found that Leicestershire County Council left a visually impaired woman without the day-to-day support she needed for 21 months.’

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Local Government Lawyer, 25th October 2022

Source: www.localgovernmentlawyer.co.uk

City council to refund 11 years of care home top-up fees to family following Ombudsman investigation – Local Government Lawyer

Posted October 21st, 2022 in care homes, compensation, delay, families, fees, local government, news, ombudsmen by sally

‘An investigation by the Local Government and Social Care Ombudsman has concluded that a family should never have been charged for 11 years’ worth of care home top-up fees for their mother’s care.’

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Local Government Lawyer, 21st October 2022

Source: www.localgovernmentlawyer.co.uk

Care substandard at 39% of maternity units in England, NHS watchdog finds – The Guardian

Posted October 21st, 2022 in birth, causing death of children or vulnerable adults, families, hospitals, midwives, news, ombudsmen, pregnancy, statistics by sally

‘Two out of five maternity units in England are providing substandard care to mothers and babies, the NHS watchdog has warned. “The quality of maternity care is not good enough,” the Care Quality Commission (CQC) said in its annual assessment of how health and social care services are performing.’

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The Guardian, 21st October 2022

Source: www.theguardian.com