BT faces £600m legal case over landline charges – The Guardian

‘Almost 2.5 million BT customers could receive up to £500 each after a tribunal approved an attempt to launch a class action against the telecoms company over claims it overcharged them for their landline telephone services.’

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The Guardian, 28th September 2021

Source: www.theguardian.com

Banks must treat victims of scams more fairly, says UK complaints body – The Guardian

Posted September 24th, 2021 in banking, complaints, consumer protection, fraud, news, ombudsmen, statistics by sally

‘Banks need to do more to treat people fairly when they are the victim of scams, according to the UK financial sector’s official complaints body, which is finding in the customer’s favour in three-quarters of such cases.’

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The Guardian, 24th September 2021

Source: www.theguardian.com

A solid investment? – Carmelite Chambers

Posted August 31st, 2021 in consumer protection, duty of care, financial regulation, news by sally

‘Will England and Mark Watson consider the proposed new duty of care, suggested by the Financial Conduct Authority and the issues it could bring in the current climate.’

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Carmelite Chambers, 19th August 2021

Source: www.carmelitechambers.co.uk

Affordable uniforms law will miss new school year – BBC News

Posted August 31st, 2021 in consumer protection, education, news, school children by sally

‘A new law aimed at making school uniforms cheaper in England and Wales will not be in place in time for the start of this school year.’

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BBC News, 30th August 2021

Source: www.bbc.co.uk

Power station firms to pay £6m after breaking market manipulation laws – The Guardian

Posted August 24th, 2021 in consumer protection, EC law, electricity, markets, news, regulations by sally

‘Two companies linked to a UK power station capable of supplying up to 1m homes are to pay £6m after breaking market manipulation laws.’

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The Guardian, 24th August 2021

Source: www.theguardian.com

Tribunal finally grants first ever collective proceedings order – Legal Futures

Posted August 19th, 2021 in class actions, competition, consumer protection, news, tribunals by sally

‘The Competition Appeal Tribunal (CAT) yesterday approved the first collective proceedings order (CPO), allowing the £14bn Mastercard opt-out class action to go forward at last.’

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Legal Futures, 19th August 2021

Source: www.legalfutures.co.uk

Competition watchdog to probe Central England Co-op funeral deal – The Independent

‘The UK competition regulator is to investigate the takeover of funeral homes by the Central England Co-op amid increased scrutiny of the industry.’

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The Independent, 16th August 2021

Source: www.independent.co.uk

Covid: Watchdog to immediately investigate Covid PCR test cost – BBC News

Posted August 13th, 2021 in competition, consumer protection, coronavirus, holidays, news, ombudsmen by tracey

‘The competition watchdog has said it will investigate the price of PCR Covid tests “immediately”. The health secretary had called for a review into “excessive” pricing and “exploitative practices” among test providers.’

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BBC News, 12th August 2021

Source: www.bbc.co.uk

Watchdog backs regulator’s plan to reduce UK energy firms’ returns – The Guardian

‘The competition watchdog has sided with Great Britain’s energy regulator after an industry rebellion over a clampdown on the returns energy network companies can make at the expense of customer bills.’

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The Guardian, 11th August 2021

Source: www.theguardian.com

Covid PCR costs can be excessive and exploitative, says Javid – BBC News

‘The health secretary has asked the competition watchdog to investigate “excessive” pricing and “exploitative practices” among PCR Covid test firms.’

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BBC News, 8th August 2021

Source: www.bbc.co.uk

BSB publishes new research on consumers’ expectations and experience of working with barristers – Bar Standards Board

Posted August 6th, 2021 in barristers, consultations, consumer protection, legal services, news by tracey

‘The Bar Standards Board (BSB) has today published research on consumers’ expectations and experience of working with barristers. As an evidence-based regulator acting to protect and promote the interests of consumers, this new research helps the BSB to gain an up-to-date understanding of what consumers expect from barristers and the findings here will inform the regulator’s work in many areas.’

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Bar Standards Board, 4th August 2021

Source: www.barstandardsboard.org.uk

Drug firm fined for huge price rise that hit NHS – BBC News

Posted July 29th, 2021 in competition, consumer protection, fines, medicines, news by sally

‘A drug company that increased the price of a crucial thyroid remedy more than 10-fold has prompted fines of more than £100m by the competition watchdog.’

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BBC News, 29th July 2021

Source: www.bbc.co.uk

Writing fake online reviews could be made illegal – BBC News

‘A plan to crack down on online rip-offs including making it illegal for people to write or host fake reviews has been outlined by the government.’

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BBC News, 19th July 2021

Source: www.bbc.co.uk

Right to repair may lead to increased claims against manufacturers – OUT-LAW.com

‘New regulations which will extend the life of domestic electrical products by up to 10 years, could mean manufacturers face more claims for defective products or negligence, experts at Pinsent Masons, the law firm behind Out-Law have warned.’

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OUT-LAW.com, 14th July 2021

Source: www.pinsentmasons.com

Right to repair rules will extend lifespan of products, government says – BBC News

‘Washing machines, TVs and fridges will be cheaper to run under a new legal right for repairs, the government says.’

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BBC News, 1stJuly2021

Source: www.bbc.co.uk

Watchdog takes aim at Google and Amazon over fake reviews – Daily Telegraph

Posted June 25th, 2021 in consumer protection, deceit, internet, news, ombudsmen by tracey

‘Competition officials are to examine whether people and businesses have been able to post fake reviews online with too much impunity. The Competition and Markets Authority has opened a formal investigation into whether Amazon and Google have done enough to crack down on the practice.’

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Daily Telegraph, 25th June 2021

Source: www.telegraph.co.uk

UK regulator warns Google about accepting scam adverts – The Guardian

Posted June 16th, 2021 in advertising, consumer protection, fraud, internet, news, ombudsmen by sally

‘The City regulator has warned it will take legal action against Google and social media companies if they continue to accept advertisements for online financial scams that have flourished during the pandemic.’

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The Guardian, 14th June 2021

Source: www.theguardian.com

Plan for single register of all regulated and unregulated legal providers – Legal Futures

Posted June 8th, 2021 in competition, consumer protection, legal services, news by sally

‘A combined digital register of regulated and unregulated legal services providers would be “the simplest solution” to improve consumer navigation of the market, the Legal Services Board (LSB) has said.’

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Legal Futures, 8th June 2021

Source: www.legalfutures.co.uk

Ex-reality TV stars’ ‘misleading’ debt ads banned – BBC News

Posted June 3rd, 2021 in advertising, complaints, consumer protection, debts, insolvency, internet, news by sally

‘Instagram posts by three reality TV stars promising that people in financial trouble could wipe out 85% of their debt have been banned.’

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BBC News, 2nd June 2021

Source: www.bbc.co.uk

Insurers must not penalise loyal customers, says FCA – BBC News

‘People renewing their home or motor insurance will pay no more than they would as a new customer from January. The new rules have been confirmed by the City regulator, the Financial Conduct Authority (FCA), following years of complaints.’

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BBC News, 28th May 2021

Source: www.bbc.co.uk