“The legal ombudsman has warned that consumers will need to take even greater care checking the regulatory status of firms offering legal services when the legal world experiences its equivalent of the big bang this autumn.”
The Guardian, 6th April 2011
Source: www.guardian.co.uk
“Regulator Ofgem has told energy firms they must offer simpler tariffs to help consumers compare prices.”
BBC News, 21st March 2011
Source: www.bbc.co.uk
“Competition lawyers have offered a lukewarm response to Government proposals to streamline and improve the UK’s competition regime.”
The Lawyer, 16th March 2011
Source: www.thelawyer.com
“The way premium phone rate companies are investigated for breaches of the industry code will be changed this spring, regulator PhonepayPlus (PPP) has said.”
OUT-LAW.com, 10th March 2011
Source: www.out-law.com
“Telecoms firms will be banned from automatically signing customers up to renewed contracts with minimum contract periods, telecoms regulator has said. It said that 15% of home phone users are tied into such contracts.”
OUT-LAW.com, 10th March 2011
Source: www.out-law.com
“Telecoms regulator Ofcom will assess the quality of the UK’s telecoms networks for a two month period before delivering its first infrastructure report to the Government in August, it has said.”
OUT-LAW.com, 9th March 2011
Source: www.out-law.com
“ISPs should be forced to advertise the typical speeds available on internet access packages and not the theoretical maximum currently advertised, telecoms regulator Ofcom has said. They should also not be allowed to cap ‘unlimited’ services.”
OUT-LAW.com, 2nd March 2011
Source: www.out-law.com
“Companies whose small print changes the basis of consumer deals will face investigation by consumer regulator the Office of Fair Trading (OFT), it has said. According to the OFT, one in five consumers had experienced a contract problem in the last year.”
OUT-LAW.com, 24th February 2011
Source: www.out-law.com
“The OFT has ordered Money Advice Direct Limited (MADL), a firm that introduces struggling borrowers to debt management companies, to stop using misleading advertising that presents it as a source of free help.”
The Guardian, 22nd February 2011
Source: www.guardian.co.uk
“Investors and consumers will be given greater protection by new financial watchdogs which will have the power to ban retail products and reveal pending enforcement actions against banks and brokers.”
The Guardian, 17th February 2011
Source: www.guardian.co.uk
“The Office of Fair Trading (OFT) has clamped down on gold-buying websites, forcing three firms to make changes to their business practices and two to cease trading altogether.”
The Guardian, 14th February 2011
Source: www.guardian.co.uk
“A super-complaint is to be launched about the ‘murky practice’ of surcharges levied on customers who pay by debit or credit card.”
BBC News, 11th February 2011
Source: www.bbc.co.uk
Office of Fair Trading v Purely Creative Ltd and others [2011] EWHC 106 (Ch); [2011] WLR (D) 34
“For the purposes of applying the causation test in regulations 5 and 6 of the Consumer Protection from Unfair Trading Regulations 2008 the combined effect of all relevant misleading acts and omissions had first to be ascertained, and then subjected to the test whether, taken in the aggregate, it would probably cause the average consumer to take a transactional decision which he would not otherwise have taken.”
WLR Daily, 3rd February 2011
Source: www.lawreports.co.uk
Please note once a case has been fully reported in one of the ICLR series the corresponding WLR Daily summary is removed.
“More holidaymakers are set to be protected from losses when a travel company goes bust, the government has confirmed.”
BBC News, 3rd February 2011
Source: www.bbc.co.uk
“A series of linked scratchcard promotion companies must fundamentally change the way they do business or stop operating after the High Court ruled their promotions were unlawful.”
OUT-LAW.com, 3rd February 2011
Source: www.out-law.com
“Companies that use automated telephone calls that leave householders hearing nothing can now be fined up to £2m.”
BBC News, 1st February 2011
Source: www.bbc.co.uk
“High street banks will launch a high court challenge today against rules controlling their handling of complaints about payment protection insurance (PPI).”
The Guardian, 25th January 2011
Source: www.guardian.co.uk
“Consumer protection watchdog the Office of Fair Trading (OFT) has forced a network of bloggers to make it clear when companies are paying it for coverage. The OFT investigated Handpicked Media under consumer protection laws.”
OUT-LAW.com, 14th December 2010
Source: www.out-law.com
“Competition law and consumer watchdog the Office of Fair Trading has welcomed a legal reform proposal that would reduce its reliance on criminal law but has said that proposal should be less rigid to allow it to protect consumers.”
OUT-LAW.com, 25th Novmber 2010
Source: www.out-law.com
“Inquiry follows claims company mis-sold phone service and switched some internet users to its service without their consent”
The Guardian, 23rd November 2010
Source: www.guardian.co.uk
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