“A premium rate service (PRS) provider has been fined £50,000 after the industry’s regulator ruled that it had charged mobile phone users to download a games application without adequate consent to do so.”
OUT-LAW.com, 4th September 2012
Source: www.out-law.com
“The UK’s financial watchdog will call for a clampdown later on commissions paid for selling insurance, loans and bank accounts.”
BBC News, 5th September 2012
Source: www.bbc.co.uk
“Claims management companies (CMCs) could be banned from entering into verbal contracts with consumers as part of a Government initiative to crack down on bad practice in the sector.”
OUT-LAW.com, 27th August 2012
Source: www.out-law.com
“Changes to the way official alternative dispute resolution (ADR) schemes work will lead to consistent outcomes for consumers making complaints about telephone, mobile or broadband services, Ofcom has announced.”
OUT-LAW.com, 23rd August 2012
Source: www.out-law.com
“The Claims Management Regulator (CMR) has launched a consultation which proposes, amongst other things, to end verbal contract arrangements between consumers and CMCs and enforcing a written contract before any fee can be taken.”
Ministry of Justice, 22nd August 2012
Source: www.justice.gov.uk
“Supermarkets and internet firms could be forced to release sensitive personal information that they hold about customers, ministers have said.”
Daily Telegraph, 22nd August 2012
Source: www.telegraph.co.uk
“That’s the latest warning from the Claims Management Regulation (CMR) Unit as they reveal more than 400 claims management companies (CMCs) have been cancelled, suspended or warned in figures released today in the 2011/12 annual report. ”
Ministry of Justice, 10th August 2012
Source: www.justice,gov.uk
“A cloud computing provider that ran a promotion stating users could store an ‘unlimited’ amount of data made exaggerated claims that were not suitably qualified or substantiated and were likely to mislead consumers, the UK’s advertising watchdog has ruled.”
OUT-LAW.com, 1st August 2012
Source: www.out-law.com
“Media companies that provide video-on-demand (VOD) services are responsible for ensuring compliance with VOD advertising rules when advertising appears as a direct result of a user choosing to view VOD programmes, the Committee of Advertising Practice (CAP) has said.”
OUT-LAW.com, 2nd August 2012
Source: www.out-law.com
“The Legal Services Board (LSB) is reminding all regulators of their important role in making sure lawyers deal properly with complaints – and stressing the need for both regulators and lawyers to learn from what they reveal.”
Full story (PDF)
Legal Services Board, 30th July 2012
Source: www.legalservicesboard.org.uk
“Retailers that supply age-rated video games to children who are below the specified age could face up to six months in jail and a £5,000 fine under a new age classification regime in operation in the UK.”
OUT-LAW.com, 30th July 2012
Source: www.out-law.com
“The concept of ‘optional price supplements’, referred to in the last sentence of article 23(1) of Parliament and Council Regulation (EC) No 1008/2008 of 24 September 2008 on common rules for the operation of air services in the Community, covered costs connected with the air travel, arising from services, such as flight cancellation insurance, supplied by a party other than the air carrier and charged to the customer by the person selling that travel, together with the air fare, as part of a total price.”
WLR Daily, 19th July 2012
Source: www.iclr.co.uk
“The Office of Fair Trading will be able to clamp down on rogue companies by suspending or revoking their consumer credit licences with immediate effect under new legislation announced by the government.”
The Guardian, 19th July 2012
Source: www.guardian.co.uk
“A Consumer Bill of Rights will modernise 30-year old consumer laws to create clear rights for purchasers of digital content, the Government has announced.”
OUT-LAW.com, 18th July 2012
Source: www.out-law.com
” A company has been fined more than £10,000 for selling unapproved beds to vulnerable elderly people, a regulator has said.”
The Independent, 18th July 2012
Source: www.independent.co.uk
Content Services Ltd v Bundesarbeitskammer (Case C-49/11); [2012] WLR (D) 195
“Article 5(1) of Parliament and Council Directive 97/7/EC of 20 May 1997 on the protection of consumers in respect of distance contracts meant that a business practice which made the information referred to in that provision accessible to the consumer only via a hyperlink on a website did not meet the requirements of the Directive, since that information was neither ‘given’ by that undertaking nor ‘received’ by the consumer and was not a ‘durable medium’.”
WLR Daily, 5th July 2012
Source: www.iclr.co.uk
“You’ve bought a packet of crisps or a box of cereal or a shirt, and the retailer says that if you find a mouse in it, or it dissolves in the wash, then you can return it and that your ‘statutory rights will not be affected’.”
BBC News, 17th June 2012
Source: www.bbc.co.uk
“An Oxford University don is locked in a battle of wits with one of Britain’s biggest companies over the small print in a contract, which he believes could offer hope for millions of mobile phone customers.”
The Independent, 7th June 2012
Source: www.independent.co.uk
“LSB publishes report which explores the types of information consumers need to help them address legal issues they face.”
Understanding consumer needs from legal information sources: final report (PDF)
Legal Services Board, 6th June 2012
Source: www.legalservicesboard.org.uk
“The Office of Fair Trading (OFT) has provisionally decided to refer the private motor insurance market to the Competition Commission after it found evidence that insurers compete in a ‘dysfunctional way’ that pushes up premiums by £225m a year.”
Daily Telegraph, 31st May 2012
Source: www.telegraph.co.uk
© Inner Temple Library 2025