Smartphone games with costly in-app add-ons prompt OFT scrutiny – The Guardian

Posted April 12th, 2013 in children, consumer protection, internet, news, telecommunications by sally

“Free iPad and smartphone games which can result in children running up hefty bills for their parents through expensive in-game features are to come under scrutiny from the Office of Fair Trading.”

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The Guardian, 12th April 2013

Source: www.guardian.co.uk

Excessive credit card surcharges outlawed – The Guardian

Posted April 8th, 2013 in consumer credit, consumer protection, fees, financial regulation, news by sally

“A ban that comes into force on Saturday will ensure that payment surcharges reflect the actual cost of processing the payment.”

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The Guardian, 6th April 2013

Source: www.guardian.co.uk

BIS issues guidance on what costs can be passed to consumers through payment surcharges – OUT-LAW.com

Posted April 5th, 2013 in consumer credit, consumer protection, costs, news, regulations by sally

“The Government has issued guidance that sets out the kind of costs businesses incur that they are legitimately able to claim back through payment surcharging under new rules set to come into force this weekend.”

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OUT-LAW.com, 5th April 2013

Source: www.out-law.com

High Court smoothes out Greek yoghurt food fight – The Lawyer

“When is Greek yoghurt legally Greek yoghurt? That was the question put to Mr Justice Briggs in a major IP battle between the makers of Total Greek Yoghurt, Fage UK, and New York-based Chobani.”

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The Lawyer, 3rd April 2013

Source: www.thelawyer.com

Packaged accounts comes under new rules – BBC News

Posted April 2nd, 2013 in banking, consumer protection, financial regulation, news, sale of goods by sally

“New rules to govern the abuse of sales of ‘packaged accounts’ from banks have come into force.”

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BBC News, 31st March 2013

Source: www.bbc.co.uk

Law Commissions call for consumer protections to be extended to end user licence agreements – OUT-LAW.com

Posted March 26th, 2013 in consumer protection, Law Commission, news, unfair contract terms by sally

“Legal protections preventing the inclusion of unfair contract terms in consumer contracts should be extended to apply to less formal notices, such as those included as part of software end user licence agreements (EULA), law reform bodies have said.”

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OUT-LAW.com, 25th March 2013

Source: www.out-law.com

Financial Conduct Authority may ban harmful products – The Guardian

Posted March 26th, 2013 in banking, consumer protection, financial regulation, insurance, news by sally

“Britain’s new financial watchdog has pledged to clean up the financial services sector by using new powers to suspend or ban products if they appear harmful to consumers.”

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The Guardian, 25th March 2013

Source: www.guardian.co.uk

Unfair terms in consumer contracts – Law Commission

“The Law Commission and the Scottish Law Commission have today recommended reforms to provide better protection for consumers from unfair charges in small print.”

Full report

Law Commission, 19th March 2013

Source: www.justice.gov.uk/lawcommission

Law commissions urge tougher action on hidden charges – BBC News

“Consumers need more protection against hidden charges often tucked away in the
small print, according to two bodies responsible for promoting law reform.”

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BBC News, 19th March 2013

Source: www.bbc.co.uk

More consumer bodies given right to bring “super-complaints” to financial regulators – OUT-LAW.com

Posted March 14th, 2013 in complaints, consumer protection, financial regulation, news by sally

“Bodies representing consumers and small businesses can now apply to be designated as a ‘super-complainant’, making it faster and easier for them to raise concerns about financial products with the new regulator, the Treasury has announced.”

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OUT-LAW.com, 14th March 2013

Source: www.out-law.com

Gym chains forced to relax contract terms – The Guardian

Posted March 8th, 2013 in consumer protection, contracts, news, unfair contract terms by tracey

“Three of Britain’s biggest gym chains have had to change their contracts to make it easier for people to cancel, after the Office of Fair Trading ruled their terms and practices were unfair.”

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The Guardian, 8th March 2013

Source: www.guardian.co.uk

Payday lenders face advertising restrictions – The Guardian

Posted March 6th, 2013 in advertising, consumer credit, consumer protection, loans, news, regulations by sally

“Ministers are to announce a clampdown on adverts for payday loans, but have rejected a cap on the cost of loans despite a report due to be published on Wednesday from the Office of Fair Trading showing widespread malpractice across the controversial industry.”

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The Guardian, 6th March 2013

Source: www.guardian.co.uk

FSA to ask consumers how much horsemeat they will accept in their food – The Guardian

Posted March 6th, 2013 in consumer protection, food, genetic testing, news by sally

“Consumers are to be asked whether they will accept traces of horsemeat in their food if it proves too costly and technically difficult to check thoroughly for levels of contamination under 1%.”

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The Guardian, 5th March 2013

Source: www.guardian.co.uk

Lettings agents ‘breaking the law’ by not revealing fees – The Independent

Posted March 5th, 2013 in consumer protection, fees, landlord & tenant, news, rent by sally

“Lettings agents have been accused of breaking the law by not revealing their fees to renters.”

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The Independent, 5th March 2013

Source: www.independent.co.uk

Legal loophole allows banned mechanical meat in UK sausages – BBC News

Posted February 28th, 2013 in consumer protection, EC law, food, news by sally

“The BBC has learned that European meat suppliers are using a loophole in the law to sell a banned low quality material to UK sausage makers.”

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BBC News, 28th February 2013

Source: www.bbc.co.uk

Banif Plus Bank Zrt v Csipai and another – WLR Daily

Posted February 26th, 2013 in consumer protection, EC law, law reports, loans, unfair contract terms by sally

Banif Plus Bank Zrt v Csipai and another (Case C-472/11); [2013] WLR (D) 76

“A national court, in order to fulfil its obligation pursuant to articles 6(1) and 7(1) of Council Directive 93/13/EEC, to assess of its own motion whether a contractual term in a consumer contract was unfair and to establish all the consequences arising under national law of such a finding, was not obliged before giving its ruling to wait for a consumer, who had been fully informed of his rights, to submit a statement requesting that that term be declared invalid.”

WLR Daily, 21st February 2013

Source: www.iclr.co.uk

Advertising bodies loosen rules on price comparisons and on displaying VAT-exclusive prices – OUT-LAW.com

Posted February 20th, 2013 in advertising, consumer protection, news, VAT by sally

Businesses will be given more freedom to compare the price of their products to those of rivals under changes made to the UK’s advertising rules.

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OUT-LAW.com, 20th February 2013

Source: www.out-law.com

Supreme Court upholds FSA’s power to regulate extended warranties – OUT-LAW.com

Posted February 18th, 2013 in consumer protection, contracts, financial regulation, insurance, news, warranties by sally

“The Financial Services Authority (FSA) was within it rights to close down two unauthorised extended warranty schemes, regardless of whether the cover involved the payment of money to customers, the Supreme Court has confirmed.”

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OUT-LAW.com, 15th February 2013

Source: www.out-law.com

LSB recommends regulation of will-writing activities – Legal Services Board

Posted February 15th, 2013 in consumer protection, legal services, Legal Services Board, news, wills by sally

“The Legal Services Board is today [13 February] recommending to the Lord Chancellor that will writing activities should be made subject to regulation, so that the significant risks consumers currently face when using these critical services is reduced.”

Full story (PDF)

Legal Services Board, 13th February 2013

Source: www.legalservicesboard.org.uk

LSB warns regulators over mis-selling risk with damages-based agreements – Litigation Futures

Posted February 15th, 2013 in consumer protection, costs, damages, fees, legal services, news by sally

“The Solicitors Regulation Authority, Bar Standards Board and other regulators must consider whether action is needed to ensure that damages-based agreements (DBAs) are not mis-sold to consumers, the Legal Services Board has warned.”

Full story

Litigation Futures, 15th February 2013

Source: www.litigationfutures.com