“Customers taking on the services of claims management companies (CMCs) will be better protected as tough new rules come into effect.”
Ministry of Justice, 8th July 2013
Source: www.gov.uk/government/organisations/ministry-of-justice
“We are continually hearing about the inherent value of a brand. A well established brand helps customers identify the product they’re buying and can reassure them about the quality they can expect. It is therefore no surprise that other companies often try to piggyback off well established brands in order to sell their similar product.”
Technology Law Update, 5th July 2013
Source: www.technology-law-blog.co.uk
“A firm which deals with complaints for Phones 4U has been fined £2.8m for wide-ranging failures in dealing with gripes about mobile insurance policies.”
BBC News, 3rd July 2013
Source: www.bbc.co.uk
“BT has been accused of over-charging its customers – possibly by millions of pounds – after adding an extra 1p to the cost of calls to mobiles for some customers on its most popular package.”
The Guardian, 28th June 2013
Source: www.guardian.co.uk
“Banks will be required to cancel continuous payments often used by gyms and payday lenders when asked to do so by customers, following an investigation by the Financial Conduct Authority (FCA).”
The Guardian, 28th June 2013
Source: www.guardian.co.uk
“Millions of people should now receive better protection from their mobile phone insurance after an investigation by the main City regulator uncovered examples of ‘unfair’ terms, poor product design and inadequate complaints handling.”
The Guardian, 27th June 2013
Source: www.guardian.co.uk
“Declining public confidence in the professions continues to take its toll on lawyers, according to an annual survey commissioned by watchdog the Legal Services Consumer Panel.”
Law Society’s Gazette, 27th June 2013
Source: www.lawgazette.co.uk
“The Office of Fair Trading (OFT) has referred the payday lending industry to the Competition Commission because of concerns about ‘deep-rooted problems with the way competition works’.”
BBC News, 27th June 2013
Source: www.bbc.co.uk
“Members of the Institute of Professional Willwriters (IPW) who fail to comply with its code of practice face fines or even imprisonment, as a new UK-wide scheme to strengthen self-regulation by setting standards for such codes goes live.”
Legal Futures, 18th June 2013
Source: www.legalfutures.co.uk
“Rogue traders who break the law by ripping off customers with sub-standard work and shoddy services face unlimited fines and even imprisonment under a UK-wide scheme to improve industry self-regulation.”
The Guardian, 18th June 2013
Source: www.guardian.co.uk
“Advertisers that encourage users of social media to respond to promotional questions they pose are responsible for ensuring that the content those users submit complies with UK advertising rules, the Committee of Advertising Practice (CAP) has said.”
OUT-LAW.com, 14th June 2013
Source: www.out-law.com
“Law firms must not allow arrangements with debt recovery companies to compromise their independence, the Solicitors Regulation Authority (SRA) has warned, after two solicitors were fined heavily for allowing litigation to be carried out in their name.”
Legal Futures, 17th June 2013
Source: www.legalfutures.co.uk
“The Law Commission welcomes the new Consumer Rights Bill published today, which incorporates many of our recommendations.”
Law Commission, 12th June 2013
Source: www.lawcommission.justice.gov.uk
“New measures to enhance consumer rights and make them easier to understand have been unveiled by consumer minister Jo Swinson.”
The Guardian, 12th June 2013
Source: www.guardian.co.uk
“Consumers will be able to check if claims management companies (CMCs) are subject to investigation with the launch of a new online tool.”
Ministry of Justice, 7th June 2013
Source: www.gov.uk/government/organisations/ministry-of-justice
Regina v X Ltd [2013] EWCA Crim 818; [2013] WLR (D) 212
“For the purposes of regulations protecting consumers from unfair trading, the term ‘commercial practices’ could cover isolated acts as well as repeated behaviour; it depended on the circumstances. The concept was concerned with systems rather than individual transactions.”
WLR Daily, 23rd May 2013
Source: www.iclr.co.uk
“With some internet companies’ terms and conditions being longer than Shakespeare’s Hamlet, could it be that ‘unfair’ clauses in agreements are not even worth the paper they are printed on?”
BBC News, 6th June 2013
Source: www.bbc.co.uk
“Marks and Spencer has lost a five-year legal battle with Interflora after it bought advertising space tied to Google searches for the flower delivery network’s name.”
The Guardian, 21st May 2013
Source: www.guardian.co.uk
“Businesses must be more transparent about the way they collect information about consumers in order to offer personalised prices for goods and services online, the Office of Fair Trading (OFT) has said.”
OUT-LAW.com, 20th May 2013
Source: www.out-law.com
“The government has today rejected the Legal Services Board’s (LSB) recommendation that will-writing become a reserved legal activity.”
Legal Futures, 14th May 2013
Source: www.legalfutures.co.uk
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