Ofgem accuses Npower of ‘misleading’ report – BBC News

Posted January 22nd, 2014 in consumer protection, energy, news, reports by sally

‘A report by power supplier Npower, claiming bills will rise due to higher energy distribution costs, has been dismissed by regulator Ofgem as “misleading”.’

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BBC News, 22nd January 2014

Source: www.bbc.co.uk

Patients will be identifiable when firms are given access to confidential NHS data, experts warn – The Independent

Posted January 20th, 2014 in consumer protection, data protection, hospitals, medical records, news, privacy by sally

‘Privacy experts have warned that commercial firms will be able to identify people when they are given access to confidential NHS patient data.’

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The Independent, 20th January 2014

Source: www.independent.co.uk

Payday lenders’ default fees could break the law – The Independent

Posted January 13th, 2014 in consumer protection, debts, fees, loans, news by tracey

‘Many payday lenders could be breaking the law by charging excessive default fees to borrowers who miss repayments, according to Which? An investigation by the consumer group revealed that 10 of 17 leading payday lenders have default fees of £20 or more, and four charged £25 and above, with Wonga topping the table at £30.’

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The Independent, 13th January 2014

Source: www.independent.co.uk

Illegal tobacco seller Roger Gerrey sold cigarettes to children – BBC News

‘A man who turned his Devon home into a shop selling illegal cigarettes to school children has been spared a jail sentence.’

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BBC News, 9th January 2014

Source: www.bbc.co.uk

Copyright Licensing BBC v EOS – NIPC Law

‘As everyone knows, copyright restricts the acts listed in s.16 (1) of the Copyright, Designs and Patents Act 1988 (“CDPA”) in relation to a work in which copyright subsists (“a copyright work”). Those acts include copying, issuing copies, renting, lending or communicating the work to the public etc. Anyone who does any of those acts without the owner’s licence infringes that copyright. He or she may be sued or in an extreme case prosecuted.’

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NIPC Law, 17th December 2013

Source: www.nipclaw.blogspot.co.uk

Car insurance too high, says Competition Commission – The Guardian

Posted December 17th, 2013 in competition, consumer protection, insurance, news, road traffic by sally

‘Car insurance premiums are too high and should be reduced through far-reaching reforms, the competition watchdog has said.’

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The Guardian, 17th December 2013

Source: www.guardian.co.uk

Claims management complaints service to be toughened – Ministry of Justice

Posted December 12th, 2013 in claims management, compensation, complaints, consumer protection, fines, news by sally

‘Consumers who receive a bad service from claims management companies could receive compensation following new law changes announced by Justice Minister Shailesh Vara.’

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Ministry of Justice, 10th December 2013

Source: www.gov.uk/government/organisations/ministry-of-justice

Borough claims first after salon owner pleads guilty over sunbed test purchase – Local Government Lawyer

Posted December 10th, 2013 in consumer protection, guilty pleas, local government, news by tracey

‘A London borough is thought to have brought the first successful prosecution of a salon owner under the Sunbeds (Regulation) Act 2010 following the failure of a test purchase.’

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Local Government Lawyer, 9th December 2013

Source: www.localgovernmentlawyer.co.uk

Probe into price comparison website deals – OUT-LAW.com

Posted November 27th, 2013 in conflict of interest, consumer protection, insurance, internet, news by tracey

‘Price comparison websites and insurers in the motor, travel and home insurance markets are the subject of a regulatory probe by the Financial Conduct Authority (FCA) amidst concerns that consumers are being misled when buying cover through those sites.26 Nov 2013.’

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OUT-LAW.com, 26th November 2013

Source: www.out-law.com

Government to legislate to cap the cost of payday loans – OUT-LAW.com

‘The Government will introduce legislation to cap the cost of payday loans to borrowers, the Chancellor of the Exchequer has announced.’

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OUT-LAW.com, 27th November 2013

Source: www.out-law.com

Maletic and another v lastminute.com and another – WLR Daily

Maletic and another v lastminute.com and another (Case C-478/12); [2013] WLR (D) 444

“The concept of ‘other party to the contract’ laid down in article 16(1) of Council Regulation (EC) No 44/2001 of 22 December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (OJ 2001 L12, p 1)also covered the contracting partner of the operator with which the consumer concluded that contract and which had its registered office in the member state in which the consumer was domiciled.”

WLR Daily, 14th November 2013

Source: www.iclr.co.uk

New payment card data security standards finalised – OUT-LAW.com

“Retailers, banks and other companies involved in processing credit and debit card payments will be subject to a new set of data security requirements from January, the Payment Card Industry Security Standards Council (PCI SSC) has announced.”

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OUT-LAW.com, 8th November 2013

Source: www.out-law.com

Sweet shop owner fined £400 for selling 30p Asda chocolate as £3 Wonka bars – The Independent

Posted November 6th, 2013 in consumer protection, costs, counterfeiting, fines, food, news, trade marks by sally

“A sweet shop owner has been fined after he sold 30p Asda Smart Price chocolate bars as ‘Wonka’ bars worth £3.”

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The Independent, 5th November 2013

Source: www.independent.co.uk

Last chance to comment on OFT consultation on online games – Technology Law Update

Posted November 5th, 2013 in consultations, consumer protection, internet, news, undue influence by sally

“The OFT recently published a consultation paper on its proposed eight new sector-wide principles in relation to online and app-based games. Whilst the principles will not be legally binding, they make clear the OFT’s views on businesses’ obligations under consumer protection law. The principles were proposed following the results of the OFT’s investigation in April 2013 which highlighted concerns about pressure put on children to make in-game purchases because of pressure to do so within the games. It was found that, in some games, parents were unwittingly incurring large bills due to their children being misled by aggressive practices which exploited their inexperience and vulnerability (for example, by implying that other players or characters within a game were reliant on the consumer paying for something). The OFT considered that these types of practices may amount to undue influence.”

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Technology Law Update, 5th November 2013

Source: www.technology-law-blog.co.uk

Green v RBS: Lessons in Interest-Rate Hedge Products Litigation – Littleton Chambers

Posted October 30th, 2013 in appeals, consumer protection, duty of care, interest, limitations, news, statutory duty by sally

“Interest- Rate Hedge Products (‘IRHPs’) include a variety of different products sold to customers to help protect them against interest rate risk. The down side is that such products are often complex and structured to produce adverse financial effects for the customer if the Bank of England Base Rate (‘Base Rate’) goes down. And we all know that is exactly what has happened in recent years. This has given rise to a wave of IRHP mis-selling claims.”

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Littleton Chambers, 23rd October 2013

Source: www.littletonchambers.com

Is this the end for Swap Mis-selling Claims? – No. 5 Chambers

Posted October 30th, 2013 in appeals, banking, consumer protection, contracts, interest, limitations, news by sally

“One of the difficulties encountered when advising clients as to the merits of their claim that they have been mis-sold an Interest Rate Hedging Product (IRHP), usually an Interest Rate Swap, is the paucity of decided case law concerning the sale of such products.”

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No. 5 Chambers, 21st October 2013

Source: www.no5.com

Failing to inform online consumers about cancellation rights should be criminal offence, say trading standards bodies – OUT-LAW.com

“Businesses that sell goods and services to consumers over the internet should face criminal penalties if they fail to display details on cancellation rights, the Trading Standards Institute (TSI) and Association of Chief Trading Standards Officers (ACTSO) has said.”

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OUT-LAW.com, 28th October 2013

Source: www.out-law.com

Emrek v Sabranovic – WLR Daily

Emrek v Sabranovic: (Case C-218/12);   [2013] WLR (D)  390

“Article 15(1)(c) of Council Regulation (EC) No 44/2001 of 22 December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters did not require the existence of a causal link between the means employed to direct the commercial or professional activity to the member state of the consumer’s domicile. However, the existence of such a causal link constituted evidence of the connection between the contract and such activity.”

WLR Daily, 17th October 2013

Source: www.iclr.co.uk

OFT to investigate competition between universities – Daily Telegraph

Posted October 22nd, 2013 in competition, consumer protection, news, universities by tracey

“The Office of Fair Trading announced it would examine how universities in England compete for undergraduates and whether degree courses meet students’ expectations.”

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Daily Telegraph, 22nd October 2013

Source: www.telegraph.co.uk

Commuters could be in line for savings following court case – Daily Telegraph

Posted October 8th, 2013 in consumer protection, costs, news, railways by sally

“A commuter’s court victory could see hundreds of passengers demanding cheaper season tickets as train operators move to plug a ‘loophole’ which he exploited.”

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Daily Telegraph, 8th October 2013

Source: www.telegraph.co.uk