EDF to pay £3m in compensation after Ofgem inquiry – The Guardian

Posted August 22nd, 2014 in compensation, complaints, consumer protection, inquiries, news, utilities by tracey

‘EDF Energy is to pay out £3m to benefit “vulnerable customers” after an investigation by the energy industry watchdog Ofgem found that the company had breached complaint handling rules.’

Full story

The Guardian, 22nd August 2014

Source: www.guardian.co.uk

Legislation passed to ban PI inducements – Law Society’s Gazette

‘The government has introduced legislation to clamp down on personal injury inducements from lawyers offering clients money or gifts such as iPads in exchange for pursuing claims.’

Full story

Law Society’s Gazette, 25th July 2014

Source: www.lawgazette.co.uk

Solicitor suspended over boiler-room scam – Law Society’s Gazette

‘A solicitor involved in a boiler-room scam to push financial products to clients has been suspended from practice for 18 months.’

Full story

Law Society’s Gazette, 17th July 2014

Source: www.lawgazette.co.uk

Copycat government websites targeted in crackdown on hoaxers – The Independent

Posted July 7th, 2014 in complaints, consumer protection, fees, fraud, internet, news, passports by sally

‘A crackdown on hoaxers who trick people out of money via copycat government websites has been launched as the Coalition takes action following thousands of complaints over the practice.’

Full story

The Independent, 7th July 2014

Source: www.independent.co.uk

Rolf Harris jailed for five years nine months for indecently assaulting girls – The Guardian

‘The judge, Mr Justice Sweeney, sentenced the 84-year-old entertainer to a total of five years and nine months in prison on 12 counts of indecent assault. Harris will serve half the total jail sentence with some of the individual sentences to be served consecutively and others concurrently.’

Full story

The Guardian, 4th July 2014

Source: www.guardian.co.uk

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – 4 New Square

Posted June 26th, 2014 in consumer protection, contracts, news, regulations, solicitors by sally

‘With over a decade of fairly fundamental regulatory challenges brought about by the Access to
Justice Act 1999, s.58 Courts and Legal Services Act 1990 (Conditional Fee legislation) and more
recently LASPO (Jackson and DBAs), not to mention the overhaul of the Solicitors Code of Conduct to
its present guise of the Handbook in October 2011, one would be forgiven for thinking that the
solicitors profession is already sufficiently regulated without yet more intricate legislation. However,
it seems not. It is now necessary for the profession to get to grips with this latest round of
regulation bestowed upon the profession by Brussels.’

Full story (PDF)

4 New Square, 11th June 2014

Source: www.4newsquare.com

Solicitors Regulation Authority names first non-lawyer chair – Legal Futures

‘Enid Rowlands, an existing member of the board of the Solicitors Regulation Authority (SRA), has been named as its first non-lawyer chair.’

Full story

Legal Futures, 24th June 2014

Source: www.legalfutures.co.uk

Neuberger backs single regulator but criticises LSB for adding “cost and confusion” – Legal Futures

Posted June 25th, 2014 in consumer protection, legal profession, legal services, news by sally

‘The president of the Supreme Court, Lord Neuberger, has backed calls for single legal regulator, while accusing the Legal Services Board (LSB) of adding to cost and confusion.’

Full story

Legal Futures, 25th June 2014

Source: www.legalfutures.co.uk

Lord Chief Justice calls for single regulator – Legal Futures

Posted June 20th, 2014 in consumer protection, legal aid, legal profession, legal services, news by tracey

‘In a major speech on the future of law, the Lord Chief Justice said last night that “there has to be a single regulator” for the legal professions. Lord Thomas said he could not see any “practical” alternative, and he would be “very disappointed” if there was not a much simpler and cheaper system of regulation in 10 years’ time.’

Full story

Legal Futures, 20th June 2014

Source: www.legalfutures.co.uk

Rogue landlords exploit deposit protection loophole – The Guardian

Posted June 20th, 2014 in consumer protection, deposits, landlord & tenant, news by tracey

‘Legislation to rein in bad landlords and agents can leave tenants out of pocket.’

Full story

The Guardian, 19th June 2014

Source: www.guardian.co.uk

New distance selling rules among new UK consumer protection law reforms – OUT-LAW.com

Posted June 16th, 2014 in consent, consumer protection, contracts, EC law, fines, internet, news, time limits by sally

‘Businesses must respect new consumer rights to cancel contracts for services or the supply of digital content over the internet up to a minimum of 14 days after those contracts have been entered into, under new rules which have come into force in the UK.’

Full story

OUT-LAW.com, 13th June 2014

Source: www.out-law.com

Last ditch attempt to thwart POCA in the consumer protection field – Six Pump Court

‘The Defendant was convicted of 8 counts of carrying on a consumer credit business without a licence (Section 39 Consumer Credit Act 1974 (“CCA”) ) (“illegal money lending”) and was sent to prison. Birmingham City Council whose team has vast experience in and has conduct of most prosecutions in this area of work applied under Proceeds of Crime Act 2002 (“POCA”) to confiscate the Defendant’s property and in particular a house he had purchased with the proceeds of his business. The case was not a “lifestyle” case.’

Full story (Word)

Six Pump Court, 12th May 2014

Source: www.6pumpcourt.co.uk

Lord Chief Justice speech: IT for the Courts – Creating a digital future – Judiciary of England and Wales

‘The Right Hon. The Lord Thomas of Cwmgiedd, Lord Chief Justice of England and Wales speech at the Society for Computers and Law Annual Lecture.’

Full speech

Judiciary of England & Wales, 29th May 2014

Source: www.judiciary.gov.uk

FCA review of insurance brokers’ conflict handling shows that “more proactive approach” is needed, says expert – OUT-LAW.com

‘The Financial Conduct Authority (FCA) found that some of the largest brokers that serve small businesses did not have proper processes in place to manage the “inherent conflicts” that arise as part of their work.’

Full story

OUT-LAW.com, 29th May 2014

Source: www.out-law.com

Law firm’s medical negligence advert was misleading, ASA rules – Legal Futures

‘An internet banner advertisement by an Essex law firm which showed a woman’s face above the slogan “awarded £40,000 after cosmetic surgery – claim now” was misleading, the Advertising Standards Authority (ASA) has ruled.’

Full story

Legal Futures, 21st May 2014

Source: www.legalfutures.co.uk

Letting agents ‘will have to publish their fees in full’ – BBC News

Posted May 14th, 2014 in bills, consumer protection, fees, landlord & tenant, news, regulations, rent by sally

‘The government has said letting agents in England face a new obligation to display full details of their fees both on their websites and in their offices.’

Full story

BBC News, 14th May 2014

Source: www.bbc.co.uk

Are universities breaking consumer protection laws? – The Guardian

Posted April 22nd, 2014 in competition, consumer protection, education, inquiries, news, universities by sally

‘Institutions making last-minute changes to courses have prompted an inquiry by the competition authorities.’

Full story

The Guardian, 22nd April 2014

Source: www.guardian.co.uk

‘Culture change’ needed to embrace fee-charging McKenzie friends – Law Society’s Gazette

‘Fee-charging McKenzie friends increase access to justice and make up a “legitimate feature of the modern legal market”, according to a report published today by watchdog the Legal Services Consumer Panel. The president of the Law Society described the panel’s findings as “worrying”.’

Full story

Law Society’s Gazette, 17th April 2014

Source: www.lawgazette.co.uk

4finance UAB v Valstybinė vartotojų teisių apsaugos tarnyba and another – WLR Daily

4finance UAB v Valstybinė vartotojų teisių apsaugos tarnyba and another (Case C-515/12); [2014] WLR (D) 156

‘Annex I, point 14, of Parliament and Council Directive 2005/29/EC meant that a pyramid promotional scheme constituted an unfair commercial practice only where such a scheme required the consumer to give financial consideration, regardless of its amount, for the opportunity to receive compensation that was derived primarily from the introduction of other consumers into the scheme rather than from the sale or consumption of products.’

WLR Daily, 3rd April 2014

Source: www.iclr.co.uk

Supreme Court hands down judgment in Durkin v DSG Retail Limited and another – Henderson Chambers

‘On 26 March 2014 the Supreme Court handed down its decision in Durkin v DSG Retail Limited and another. The judgment in this long-running case addresses the issue of a consumer’s right, in the context of a debtor-creditor-supplier agreement, to rescind the credit agreement on lawful rescission of the sale agreement.’

Full story

Henderson Chambers, 28th March 2014

Source: www.hendersonchambers.co.uk