Consumer Rights Act now in force in the UK – OUT-LAW.com
‘New consumer rights legislation has come into force in the UK.’
OUT-LAW.com, 2nd October 2015
Source: www.out-law.com
Category: consumer protection
Private Actions: The CRA 2015 giveth; and the 2015 CAT Rules taketh away – Competition Bulletin from Blackstone Chambers
‘Today, on the 1st October 2015, when we are supposed to be celebrating the brave new world of the Competition Act 1998 (“CA”) as amended by the Consumer Rights Act 2015 (“CRA”), cartelists and other competition law infringers up and down the land must be rubbing their hands in glee at the transitional provisions contained in Rule 119 of the Competition Appeal Tribunal Rules 2015 (“the 2015 CAT Rules” or the “New Rules”).’
Competition Bulletin from Blackstone Chambers, 1st October 2015
Source: www.competitionbulletin.com
US-style class actions introduced in UK – BBC News
‘A newly introduced law allows British courts to hear US-style class actions – where one or several people sue on behalf of a much larger group.’
BBC News, 1st October 2015
Source: www.bbc.co.uk
Right to 30-day refund becomes law – BBC News
‘New consumer protection measures – including longer refund rights – have come into force under the Consumer Rights Act.’
Full story
BBC News, 1st October 2015
Source: www.bbc.co.uk
Sale of silicone implants made by Silimed suspended by UK regulator – The Guardian
‘The UK’s health regulator has suspended sales of silicone implants made by Brazilian company Silimed and recommended that none of the devices be implanted until further advice.’
The Guardian, 24th September 2015
Source: www.guardian.co.uk
Unfair law fails to protect logbook loan consumers – Law Commission
‘Logbook loan borrowers have too little protection – and those who unwittingly buy cars subject to logbook loans have none at all. Today the Law Commission opens a consultation to reform the archaic law underlying logbook loans – the “Bills of Sale Acts” – which remains unchanged since Victorian times.’
Law Commission, 9th Spetember 2015
Source: www.justice.gov.uk/lawcommission
The Consumer Rights Act 2015: an overview – Henderson Chambers
‘The Consumer Rights Act 2015 is a landmark in the field of consumer law. In anticipation of the coming into force on 1 October 2015 of many of the provisions within the Consumer Rights Act 2015, Henderson Chambers will be publishing a series of alerters highlighting different aspects of the new statutory regime, particularly insofar as it governs the content of consumer contractual relationships and how products should be offered to consumers.’
Henderson Chambers, 3rd September 2015
Source: www.hendersonchambers.co.uk
Universities must bear consumer law in mind when marketing courses on social media, says expert – OUT-LAW.com
‘FOCUS: As universities adopt increasingly innovative tactics to recruit new students, they must be careful not to ignore their obligations under consumer protection law and must comply with regulatory guidance.’
OUT-LAW.com, 2nd September 2015
Source: www.out-law.com
Consumer rights rules will not apply where personal data, not money, is exchanged for digital content – OUT-LAW.com
‘Businesses selling or licensing digital content will not have to honour most “rights and remedies” that consumers will have under new UK consumer protection laws where those consumers exchange access to their personal data rather than money in return for that content, a UK regulator has said.’
OUT-LAW.com, 7th August 2015
Source: www.out-law.com
NRAM plc v McAdam and another – WLR Daily
NRAM plc v McAdam and another [2015] EWCA Civ 751; [2015] WLR (D) 334
‘In a specific loan agreement, which was the template for agreements between a bank and numerous customers, the protections under section 77A of the Consumer Credit Act 1974 had not been incorporated, and no estoppel arose from the existence of the statutory wording in the agreement. Nor was it possible to treat the borrowers “as if” they had been under the protection provided by the 1974 Act. However, there had been a representation (and contractual warranty) arising from the statement that the loan agreement was a regulated agreement, when it was not, which would have entitled the borrowers to sue for misrepresentation or breach of contractual warranty.’
WLR Daily, 23rd July 2015
Source: www.iclr.co.uk
Watchdog to investigate charities’ ‘boiler room’ tactics – The Guardian
‘The information commissioner is to investigate what he called “boiler room” tactics used by leading charities after claims they secured telephone donations from people with dementia and those who are terminally ill.’
The Guardian, 7th July 2015
Source: www.guardian.co.uk
EE fined £1m by Ofcom for poor complaints handling – BBC News
‘EE, the UK’s largest mobile phone operator, has been fined £1m by the regulator Ofcom for breaching rules on handling customer complaints.’
BBC News, 3rd July 2015
Source: www.bbc.co.uk
FCA to consult on issue of unsolicited marketing in consumer credit market this summer – OUT-LAW.com
‘The Financial Conduct Authority (FCA) is to consult on the issue of unsolicited marketing by consumer credit firms this summer, according to an answer given in the UK parliament.’
OUT-LAW.com, 1st July 2015
Source: www.out-law.com
Regulator opens investigations into transparency of paid online endorsements – OUT-LAW.com
‘The Competition and Markets Authority (CMA) is investigating whether a number of businesses have broken consumer protection laws by failing to disclose that they have paid others to endorse their company online.’
OUT-LAW.com, 19th June 2015
Source: www.out-law.com
Consumer Prepayments on Retailer Insolvency – Law Commission
‘In a consultation paper published on 18 June 2015, the Law Commission considers whether prepaying consumers should be better protected in the event of company insolvency, either through improved voluntary mechanisms or required by law.’
Law Commission, 18th June 2015
Source: www.lawcommission.justice.gov.uk
Shoppers ‘duped’ by millions of fake online reviews – Daily Telegraph
‘Shoppers who use the internet to research hotels, books, electronics and other purchases are being misled by millions of “fake” reviews orchestrated by companies to trick potential customers, the consumer watchdog warns today as it begins an inquiry.’
Daily Telegraph, 19th June 2015
Source: www.telegraph.co.uk
Plastic surgeons must give patients chance to change mind, says General Medical Council – The Independent
‘Cosmetic procedure patients should be given a cooling-off period before going under the knife, according to the latest guidance by the General Medical Council (GMC).’
The Independent, 8th June 2015
Source: www.independent.co.uk
Record PPI fine for Lloyds knocks 12% off Horta-Osório’s bonus – The Guardian
‘Lloyds Banking Group has docked £350,000 from the bonus of its boss António Horta-Osório after being hit with a £117m fine for unacceptable handling of compensation claims for payment protection insurance.’
The Guardian, 5th June 2015
Source: www.guardian.co.uk
Banks face bigger PPI mis-selling bill as regulator considers compensation rules – The Guardian
‘Banks could face a bigger bill for mis-selling payment protection insurance after the City regulator said it was considering new rules on how customers should be compensated.’
The Guardian, 27th May 2015
Source: www.guardian.co.uk
Tell us your experience of the legal services regulators – Legal Services Board
‘The Legal Services Board (LSB) is launching a survey today inviting views from anybody and any firm that has been in contact with one of the eight legal services regulators in England and Wales.’
Legal Services Board, 14th May 2015
Source: www.legalservicesboard.org.uk
