‘Logbook loan borrowers have too little protection – and those who unwittingly buy cars subject to logbook loans have none at all. Today the Law Commission opens a consultation to reform the archaic law underlying logbook loans – the “Bills of Sale Acts” – which remains unchanged since Victorian times.’
Law Commission, 9th Spetember 2015
Source: www.justice.gov.uk/lawcommission
‘The Consumer Rights Act 2015 is a landmark in the field of consumer law. In anticipation of the coming into force on 1 October 2015 of many of the provisions within the Consumer Rights Act 2015, Henderson Chambers will be publishing a series of alerters highlighting different aspects of the new statutory regime, particularly insofar as it governs the content of consumer contractual relationships and how products should be offered to consumers.’
Henderson Chambers, 3rd September 2015
Source: www.hendersonchambers.co.uk
‘FOCUS: As universities adopt increasingly innovative tactics to recruit new students, they must be careful not to ignore their obligations under consumer protection law and must comply with regulatory guidance.’
OUT-LAW.com, 2nd September 2015
Source: www.out-law.com
‘Businesses selling or licensing digital content will not have to honour most “rights and remedies” that consumers will have under new UK consumer protection laws where those consumers exchange access to their personal data rather than money in return for that content, a UK regulator has said.’
OUT-LAW.com, 7th August 2015
Source: www.out-law.com
NRAM plc v McAdam and another [2015] EWCA Civ 751; [2015] WLR (D) 334
‘In a specific loan agreement, which was the template for agreements between a bank and numerous customers, the protections under section 77A of the Consumer Credit Act 1974 had not been incorporated, and no estoppel arose from the existence of the statutory wording in the agreement. Nor was it possible to treat the borrowers “as if” they had been under the protection provided by the 1974 Act. However, there had been a representation (and contractual warranty) arising from the statement that the loan agreement was a regulated agreement, when it was not, which would have entitled the borrowers to sue for misrepresentation or breach of contractual warranty.’
WLR Daily, 23rd July 2015
Source: www.iclr.co.uk
‘The information commissioner is to investigate what he called “boiler room” tactics used by leading charities after claims they secured telephone donations from people with dementia and those who are terminally ill.’
The Guardian, 7th July 2015
Source: www.guardian.co.uk
‘EE, the UK’s largest mobile phone operator, has been fined £1m by the regulator Ofcom for breaching rules on handling customer complaints.’
BBC News, 3rd July 2015
Source: www.bbc.co.uk
‘The Financial Conduct Authority (FCA) is to consult on the issue of unsolicited marketing by consumer credit firms this summer, according to an answer given in the UK parliament.’
OUT-LAW.com, 1st July 2015
Source: www.out-law.com
‘The Competition and Markets Authority (CMA) is investigating whether a number of businesses have broken consumer protection laws by failing to disclose that they have paid others to endorse their company online.’
OUT-LAW.com, 19th June 2015
Source: www.out-law.com
‘In a consultation paper published on 18 June 2015, the Law Commission considers whether prepaying consumers should be better protected in the event of company insolvency, either through improved voluntary mechanisms or required by law.’
Law Commission, 18th June 2015
Source: www.lawcommission.justice.gov.uk
‘Shoppers who use the internet to research hotels, books, electronics and other purchases are being misled by millions of “fake” reviews orchestrated by companies to trick potential customers, the consumer watchdog warns today as it begins an inquiry.’
Daily Telegraph, 19th June 2015
Source: www.telegraph.co.uk
‘Cosmetic procedure patients should be given a cooling-off period before going under the knife, according to the latest guidance by the General Medical Council (GMC).’
The Independent, 8th June 2015
Source: www.independent.co.uk
‘Lloyds Banking Group has docked £350,000 from the bonus of its boss António Horta-Osório after being hit with a £117m fine for unacceptable handling of compensation claims for payment protection insurance.’
The Guardian, 5th June 2015
Source: www.guardian.co.uk
‘Banks could face a bigger bill for mis-selling payment protection insurance after the City regulator said it was considering new rules on how customers should be compensated.’
The Guardian, 27th May 2015
Source: www.guardian.co.uk
‘The Legal Services Board (LSB) is launching a survey today inviting views from anybody and any firm that has been in contact with one of the eight legal services regulators in England and Wales.’
Legal Services Board, 14th May 2015
Source: www.legalservicesboard.org.uk
‘A dispute over a parking fine has received a lot of press attention from the angle of the aggrieved motorist standing up to big business. But there are wider implications. The recent Court of Appeal decision in ParkingEye v Beavis demonstrates a more flexible approach to penalty clauses in contracts, and illustrates how the unfairness rules will be applied to penalty charges in consumer-facing contracts (EULAs, e-commerce terms etc).’
Technology Law Update, 28th April 2015
Source: www.technology-law-blog.co.uk
‘The Competition and Markets Authority (CMA) will investigate alleged “misleading and opaque pricing practices” by supermarkets in response to a ‘super-complaint’ brought by consumer group Which?, it has announced.’
OUT-LAW.com, 21st April 2015
Source: www.out-law.com
‘Although an individual’s right to privacy is usually thought of in the context of state intrusion in one form or another, in reality the real threat of intrusion in a society such as ours comes from unsolicited marketing calls.’
UK Human Rights Blog, 17th April 2015
Source: www.ukhumanrightsblog.com
‘The Advertising Standards Authority (ASA) has rejected a complaint against a west country personal injury law firm, saying that consumers now have “a general awareness that to have a valid claim there would have to be some degree of fault or negligence by a third party”.’
Legal Futures, 8th April 2015
Source: www.legalfutures.co.uk
‘Changes to the rules governing when the Information Commissioner’s Office (ICO) can fine companies for making unsolicited telephone calls or sending unsolicited text messages will help the UK’s privacy watchdog to “make more fines stick”, it has said.’
OUT-LAW.com, 7th April 2015
Source: www.out-law.com
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