Sir Bernard Hogan-Howe online fraud refund claim provokes anger – BBC News

Posted March 24th, 2016 in banking, consumer protection, fraud, internet, news, police, victims by tracey

‘A police chief’s suggestion that banks should consider no longer refunding some online fraud victims has been branded as “astonishingly misjudged” by a consumer group.’

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BBC News, 24th March 2016

Source: www.bbc.co.uk

Paddy Power case highlights scourge of fixed-odds betting terminals – The Guardian

‘Damning Gambling Commission report reveals how racing risks being caught in the crossfire over the row raging about the high street betting shop machines.’

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The Guardian, 1st March 2016

Source: www.guardian.co.uk

FCA ‘lacks evidence’ of whether regulation is reducing mis-selling by financial firms, auditors say – OUT-LAW.com

Posted March 1st, 2016 in consumer protection, evidence, financial regulation, news by sally

‘Data collected by the Financial Conduct Authority (FCA) is insufficient to prove whether regulatory interventions have had an effect on mis-selling by financial firms, the UK’s public spending watchdog has said.’

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OUT-LAW.com, 26th February 2016

Source: www.out-law.com

‘Disproportionate’ disclosure application denied in swaps mis-selling claim – Commercial Disputes Blog

‘In Claverton Holdings Ltd v Barclays Bank plc, the Commercial Court rejected an application by the claimant for specific disclosure against the defendant bank. The court found that the documents sought, which related to other mis-selling allegations against the bank employees featuring in the claimant’s case, would have little probative value and adducing them would place a disproportionate burden on the defendant.’

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Commercial Disputes Blog, 16th February 2016

Source: www.rpc.co.uk

Savers pay hundreds for bank account mis-selling claims rejected by ombudsman – Daily Telegraph

‘Financial Ombudsman Service says claims made through third-party companies much less likely to be upheld.’

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Daily Telegraph, 20th February 2016

Source: www.telegraph.co.uk

Here come the new lawyers – CLC sets out plans for probate practitioners and technicians – Legal Futures

‘Plans to create three new breeds of lawyer – probate practitioners, conveyancing technicians and probate technicians – are being published today by the Council for Licensed Conveyancers (CLC).’

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Legal Futures, 15 February 2016

Source: www.legalfutures.co.uk

Apple under pressure as lawyers pledge action over ‘Error 53’ codes – The Guardian

‘Apple has come under pressure to scrap its controversial policy of permanently disabling repaired iPhone 6s when software is upgraded, following a global consumer backlash and claims the company could be acting illegally.’

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The Guardian, 8th February 2016

Source: www.guardian.co.uk

Aberystwyth man wins Apple Watch warranty court battle – BBC News

Posted February 3rd, 2016 in consumer protection, news, sale of goods, warranties by sally

‘A man from Ceredigion has successfully sued Apple after his watch broke – forcing the company to change its product description.’

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BBC News, 2nd February 2016

Source: www.bbc.co.uk

Arbitration in landlord and tenant disputes – Tanfield Chambers

‘Most landlord and tenant disputes end up in court. From the perspective of landlords, this can be a lengthy, frustrating, and costly process. For tenants, the experience is often uncertain, draining, and also costly. Is there a place for arbitration in this?’

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Tanfield Chambers, 30th November 2015

Source: www.tanfieldchambers.co.uk

Cloud storage providers to face investigation by regulators – BBC News

Posted December 1st, 2015 in competition, complaints, consumer protection, internet, news by tracey

‘An investigation is to be launched into whether internet users are being charged unfairly when they use cloud storage services. The Competition and Markets Authority (CMA) said some providers may be breaching consumer laws.’

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BBC News, 1st December 2015

Source: www.bbc.co.uk

FCA launches investigation into insurance companies which ‘snoop’ on customers – Daily Telegraph

Posted November 25th, 2015 in consumer protection, inquiries, insurance, internet, news, ombudsmen, privacy by sally

‘The regulatory body said insurers are going to great lengths to harvest personal data.’

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Daily Telegraph, 25th November 2015

Source: www.telegraph.co.uk

Poundworld fined £63,000 for selling non-reflective high vis jackets – The Independent

Posted November 24th, 2015 in consumer protection, fines, news, sale of goods by sally

‘Poundworld has been fined over £63,000 for selling non reflective hi-vis jackets, sporting the logo “be safe, be seen”.’

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The Independent, 24th November 2015

Source: www.independent.co.uk

Dyson considers appealing court rule against changing EU energy labelling laws – The Guardian

Posted November 12th, 2015 in appeals, consumer protection, EC law, energy, news by sally

‘Dyson is considering launching an appeal after its legal bid to change the EU energy labelling of vacuum cleaners – based on its claims that rival models were receiving misleadingly high ratings – was thrown out by a European court.’

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The Guardian, 11th November 2015

Source: www.guardian.co.uk

Debt advice firm that made 1m unsolicited calls fined £120,000 – The Guardian

‘A company that made more than1m unsolicited calls in a month offering to write off people’s debts has been fined £120,000 by a government watchdog.’

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The Guardian, 10th November 2015

Source: www.guardian.co.uk

The chips are down for Barry Beavis – but what does it mean for the penalty rule? – Technology Law Update

Posted November 9th, 2015 in appeals, consumer protection, contracts, fees, news, parking, penalties, Supreme Court by sally

‘This week the UK Supreme Court gave a single decision on a pair of wildly different cases. They involved a chip shop owner overstaying in a retail car park and the heavily negotiated sale of a substantial Middle Eastern advertising group. (Cavendish Square v El Makdessi and ParkingEye v Beavis) Why? Because they both concerned the idea of a penalty clause – very roughly, a clause that is unenforceable because it imposes an exorbitant obligation to pay on a party that breaches a contract.’

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Technology Law Update, 6th November 2015

Source: www.technology-law-blog.co.uk

Hundreds to seek compensation for bank mis-selling – Law Society’s Gazette

Posted October 29th, 2015 in banking, compensation, consumer protection, news by sally

‘Hundreds of firms are set to pursue claims against banks for mis-selling interest rate hedging products before the financial crash, in an area which could generate thousands of claims for compensation.’

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Law Society’s Gazette, 27th October 2015

Source: www.lawgazette.co.uk

Criminals may be behind TalkTalk’s cyber breach, but it can still be penalised by regulators – Technology Law Update

‘The revelations emerging about a major cyber attack on telecoms and broadband supplier TalkTalk are every CIO’s worst nightmare. But hard-working companies that are doing their best to stay ahead of the hackers shouldn’t be criticised, should they?’

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Technology Law Update, 23rd October 2015

Source: www.technology-law-blog.co.uk

Three in four universities ‘breach law on website information’ – Daily Telegraph

Posted October 23rd, 2015 in consumer protection, fees, internet, news, universities by sally

‘Three quarters of universities are breaching consumer law by failing to tell students what their fees will buy them.’

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Daily Telegraph, 22nd October 2015

Source: www.telegraph.co.uk

Users who post ‘fake’ Amazon reviews could end up in court – Daily Telegraph

‘Online retail giant files papers in the United States against more than 1,000 people, claiming that its brand reputation is being tarnished by ‘false, misleading and inauthentic’ reviews.’

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Daily Telegraph, 18th October 2015

Source: www.telegraph.co.uk

The Consumer Rights Act 2015: Unfair Terms – Henderson Chambers

Posted October 7th, 2015 in consumer protection, contracts, news, unfair contract terms by sally

‘Consumers are ‘asked’ to agree to a deluge of contractual terms on an ever more frequent basis. If they do not agree, they are often told to lump it or leave it. However, consumers have, for some time, been protected against being bound by ‘unfair terms’ by virtue of the Unfair Contract Terms Act 1977 (UCTA) and the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCR). From 1 October 2015 that statutory protection will change; Part 2 of the Consumer Rights Act (the Act) will replace UCTA (to the extent that it relates to business to consumer contracts) and the UTCCRs (in their entirety) respectively.’

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Henderson Chambers, 16th September 2015

Source: www.hendersonchambers.co.uk