BSB and Bar Council warn about risks of online barrister reviews – Legal Futures

Posted July 3rd, 2018 in barristers, competition, complaints, consumer protection, internet, news by sally

‘The Bar Standards Board has warned consumers about the risks of choosing a barrister based on online reviews, while telling the profession that it needs to watch this fast-growing area.’

Full Story

Legal Futures, 3rd July 2018

Source: www.legalfutures.co.uk

BSB shares good practice for barristers and advice for clients on consumer feedback – Bar Standards Board

Posted June 29th, 2018 in barristers, consumer protection, press releases by tracey

‘The Bar Standards Board (BSB) has today published new guidance that aims to encourage barristers to follow good practice when they receive feedback from their clients. It has also published a guide for the public about using and leaving feedback about barristers’ services.’

Full press release

Bar Standards Board, 28th June 2018

Source: www.barstandardsboard.org.uk

Nearly half of train operators misleading passengers over compensation rights – Daily Telegraph

Posted June 11th, 2018 in compensation, consumer protection, delay, news, railways by sally

‘Nearly half of train firms are misleading passengers over their right to claim compensation for extra costs caused by delays, a Which survey has found.’

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Daily Telegraph, 11th June 2018

Source: www.telegraph.co.uk

Lenders court new controversy over misleading loan rates – The Independent

Posted June 8th, 2018 in advertising, consumer protection, interest, loans, news by sally

‘UK consumers are paying millions more than they expect for personal loans as the gap between advertised and actual interest rates on such borrowing grows.’

Full Story

The Independent, 7th June 2018

Source: www.independent.co.uk

TSB investigated over IT meltdown – BBC News

‘A computer failure at TSB that caused up to 1.9 million people to lose access to online banking services is being investigated by the financial regulator.’

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BBC news, 6th June 2018

Source: www.bbc.co.uk

“Victory for product innovation” after High Court rejects group hip replacement implant claim – Litigation Futures

Posted May 23rd, 2018 in class actions, consumer protection, health, medical treatment, news by tracey

‘The High Court yesterday rejected a group action claiming that a “metal on metal” (MoM) hip replacement implant was defective under the Consumer Protection Act 1987.’

Full Story

Litigation Futures, 22nd May 2018

Source: www.litigationfutures.com

Patients lose hip replacement court case – BBC News

Posted May 22nd, 2018 in compensation, consumer protection, health, medical treatment, news by sally

‘Hundreds of patients have lost the first round of a legal battle for compensation at the High Court over allegedly “defective” hip implants.’

Full Story

BBC News, 21st May 2018

Source: www.bbc.co.uk

Government to crack down on ‘rogue’ estate agents – BBC News

Posted April 9th, 2018 in consumer protection, estate agents, news by tracey

‘All estate agents will be required to hold a professional qualification under new government rules to crack down on “rogue” operators. Managing agents will also be forced to reveal the fees they receive for referrals to solicitors, surveyors and mortgage brokers.’

Full Story

BBC News, 8th April 2018

Source: www.bbc.co.uk

Ruling highlights gap in the law on software – OUT-LAW.com

‘A recent ruling by the Court of Appeal in London highlights a gap in the law on software, and should prompt a change in UK legislation.’

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OUT-LAW.com, 27th March 2018

Source: www.out-law.com

Adverts which promise bus fares ‘from £1’ banned after it emerges just 3 per cent of tickets are available at that price – Daily Telegraph

Posted March 28th, 2018 in advertising, complaints, consumer protection, news, transport by tracey

‘Savvy travel bookers who click on low price adverts may find they are often lead to air, rail and bus websites which do not have any seats at the advertised reduced fares. The advertising watchdog has found that in at least one case this is because there were never many low fare seats available at all, and has banned Megabus from advertising its seats as “from £1” after it was found only three per cent of seats were available at that price.’

Full Story

Daily Telegraph, 28th March 2018

Source: www.telegraph.co.uk

Alpecin Caffeine Shampoo banned from saying it can ‘help to reduce hair loss’ by Advertising Standards Authority – The Independent

Posted March 28th, 2018 in advertising, complaints, consumer protection, news by tracey

‘The makers of Alpecin Caffeine Shampoo must no longer advertise that the product can reduce hair loss after a watchdog ruled there was no adequate evidence to support the claim.’

Full Story

The Independent, 28th March 2018

Source: www.independent.co.uk

Smart device security guidelines ‘need more teeth’ – BBC News

Posted March 7th, 2018 in consumer protection, data protection, internet, news by sally

‘The UK government has announced guidelines to make internet-connected devices safer to use following a spate of security breaches.’

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BBC News, 7th March 2018

Source: www.bbc.co.uk

BSB agrees approach to improve transparency for clients of the Bar – Bar Standards Board

Posted February 26th, 2018 in advertising, barristers, consumer protection, fees, legal services, press releases by tracey

‘The Bar Standards Board (BSB) has set out a revised approach to improve transparency standards for clients of the Bar. This responds to the recent Competition and Markets Authority (CMA) market study of legal services and takes full account of responses to a recent BSB consultation.’

Full press release

Bar Standards Board, 23rd February 2018

Source: www.barstandardsboard.org.uk

Online gambling firms urged to raise standards on terms and conditions for bonus promotions – OUT-LAW.com

Posted February 5th, 2018 in advertising, consumer protection, gambling, internet, news by sally

‘Standards committed to by three gambling operators on the terms and conditions applied to “bonus promotions” set a benchmark that the rest of industry must also meet, the Competition and Markets Authority (CMA) and Gambling Commission have said.’

Full Story

OUT-LAW.com, 2nd February 2018

Source: www.out-law.com

Gambling companies must end misleading ‘free bet’ offers, competition watchdog warns – Daily Telegraph

Posted February 2nd, 2018 in competition, consumer protection, gambling, news by sally

‘Gambling companies must end misleading online ‘free bet’ offers or face action, the competition watchdog has warned.’

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Daily Telegraph, 1st February 2018

Source: www.telegraph.co.uk

Government accused of “pulling its punches” over PI cold-calling ban – Legal Futures

‘The government was accused yesterday of “pulling its punches” and “shilly shallying” over introducing a ban on cold-calling for personal injury (PI) claims.’

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Legal Futures, 23rd January 2018

Source: www.legalfutures.co.uk

Government introduces new product safety office – BBC News

Posted January 22nd, 2018 in consumer protection, fire, health & safety, news, select committees by sally

‘The government is creating a new Office for Product Safety and Standards to help manage large-scale product recalls and identify risks to consumers.’

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BBC News, 21st January 2018

Source: www.bbc.co.uk

Consumer panel warns SRA that latest Handbook reforms are recipe for “consumer confusion” – Legal Futures

‘The Legal Services Consumer Panel (LSCP) has warned that the second phase of reforms to the Solicitors Regulation Authority (SRA) Handbook would “compound existing complexities” and could further confuse consumers.’

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Legal Futures, 9th January 2018

Source: www.legalfutures.co.uk

Timeshare Contracts & Consumer Regulation – A Brief Introduction by David Partington – Park Square Barristers

Posted December 8th, 2017 in consumer protection, contracts, news, time sharing, unfair contract terms by sally

‘In this article I shall introduce the basics of deploying consumer law to timeshare contracts. Before I do that, I need to recap or explain two matters. One is the central “mischief” of timeshare contracts. The second is the mechanics of such contracts.’

Full Story

Park Square Barristers, 29th November 2017

Source: www.parksquarebarristers.co.uk

New payment services must gain consumer trust through sound data security practices to succeed – OUT-LAW.com

Posted December 8th, 2017 in consumer protection, electronic commerce, news by sally

‘Without the trust of consumers, third parties requiring consumer consent to use new rights of access to bank and payment account data will struggle to make an impact in the market.’

Full Story

OUT-LAW.com, 7th December 2017

Source: www.out-law.com