Bra advert banned for claiming to ‘reduce risk of breast cancer’ – Daily Telegraph

Posted June 25th, 2020 in advertising, cancer, consumer protection, internet, news by sally

‘An advert for a bra has been banned for claiming it reduces the risk of breast cancer.’

Full Story

Daily Telegraph, 24th June 2020

Source: www.telegraph.co.uk

Novel foods regulation: Getting your product to the UK market – 3PB

Posted June 18th, 2020 in consumer protection, EC law, food, news, regulations by sally

‘Foods that fall within the definition of “novel food” must have market authorisation before they can be legally marketed in the UK. This article examines what novel foods are and the authorisation process to allow novel food products to reach the UK market. This article touches upon, but does not address at length, the process in respect of “traditional foods from third countries”.’

Full Story

3PB, 5th June 2020

Source: www.3pb.co.uk

90% of law firms “breaching transparency rules” – Legal Futures

‘The news comes with the regulator planning to step up its checks.’

Full Story

Legal Futures, 15th June 2020

Source: www.legalfutures.co.uk

Legal regulators cool on the idea of being abolished – Legal Futures

‘Legal regulators have reacted coolly to the recommendation of Professor Stephen Mayson that they be replaced by a single organisation, arguing instead the case for specialism.’

Full Story

Legal Futures, 12th June 2020

Source: www.legalfutures.co.uk

Supreme Court hears argument on whether £14 billion consumer competition class action should proceed against Mastercard – Exchange Chambers

Posted June 4th, 2020 in class actions, competition, consumer protection, fees, news, Supreme Court by sally

‘The Supreme Court last week heard Mastercard’s appeal seeking to prevent a proposed class action on behalf of 46 million consumers valued at £14 billion from proceeding against it. The case is interesting not merely from the perspective of whether the “juggernaut” of a claim should proceed against Mastercard but also because of its impact on other competition law class actions waiting in the wings and its influence more generally on how the fledgling competition law class action regime will develop in the UK.’

Full Story

Exchange Chambers, 22nd May 2020

Source: www.exchangechambers.co.uk

Watchdog launches probe into fake and misleading online product reviews – Daily Telegraph

Posted May 27th, 2020 in consumer protection, electronic commerce, internet, news by sally

‘A consumer watchdog has launched a probe into the sale of fake product reviews which it fears could mislead shoppers.’

Full Story

Daily Telegraph, 22nd May 2020

Source: www.telegraph.co.uk

Consumer Protection in the time of Covid-19 – Henderson Chambers

‘The Competition and Market Authority (“CMA”) has set up a task force to take action against companies which it considers are breaching consumer laws in the way in which they are dealing with the consequences of the Covid-19 pandemic (for example, companies refusing to provide cash refunds for goods and services which have been disrupted). The CMA has robust enforcement powers such that businesses would be wise to be careful as to how they balance their commercial interests with consumer rights in these difficult times.’

Full Story

Henderson Chambers, 13th May 2020

Source: 3yf6pp3bqg8c3rycgf1gbn9w-wpengine.netdna-ssl.com

Coronavirus: Watchdog threatens legal action on holiday refunds – BBC News

‘Firms that fail to refund people for holidays and weddings cancelled because of the coronavirus outbreak could face legal action by the consumer watchdog.’

Full Story

BBC News, 30th April 2020

Source: www.bbc.co.uk

Aviation during Covid-19: Defending passenger claims – The 36 Group

Posted April 17th, 2020 in airlines, chambers articles, consumer protection, coronavirus, news by sally

‘The aviation sector is in unchartered territory. Passenger air travel across the globe has virtually come to a halt, with no immediate end in sight. The plethora of issues facing airlines include rights and obligations arising out of aircraft leasing, accepting state aid to stay afloat and the prospect of passenger claims arising out of the cancellation of flights. In this article, we consider the legal implications of cancelling flights pursuant to Regulation (EC) No. 261/2004 [“the Regulation”].’

Full Story

The 36 Group, 7th April 2020

Source: 36group.co.uk

UK drivers win first round in VW ‘dieselgate’ case – BBC News

‘Thousands of UK motorists have won the first stage of a High Court action against Volkswagen over the installation of emissions cheating devices in its diesel vehicles.’

Full Story

BBC News, 6th April 2020

Source: www.bbc.co.uk

New UK taskforce to crack down on coronavirus profiteers – The Guardian

Posted March 23rd, 2020 in competition, consumer protection, coronavirus, news, ombudsmen, sale of goods by sally

‘The competition watchdog is setting up a coronavirus taskforce to crack down on companies that cash in during the outbreak by bumping up prices or exploiting people’s fears with misleading claims about products.’

Full Story

The Guardian, 20th March 2020

Source: www.theguardian.com

Consumer panel urges more fixed fees and SRA fining powers – Legal Futures

‘More use of fixed fees and an increase in the Solicitors Regulation Authority’s (SRA) fining powers are among recommendations made today by the Legal Services Consumer Panel.’

Full Story

Legal Futures, 19th March 2020

Source: www.legalfutures.co.uk

Gambling firm Betway hit with record £11.6m penalty – BBC News

Posted March 13th, 2020 in consumer protection, fines, gambling, money laundering, news, ombudsmen by tracey

‘Online betting firm Betway has been hit with a record penalty of £11.6m for failings over customer protection and money-laundering checks.’

Full Story

BBC news, 12th March 2020

Source: www.bbc.co.uk

Trading standards wins landmark prosecution of ticket touts – Local Government Lawyer

Posted February 21st, 2020 in computer crime, consumer protection, fraud, news, trading standards by sally

‘Yorkshire trading standards officers have helped to secure the first successful prosecution against a company fraudulently reselling event tickets on a large scale.’

Full Story

Local Government Lawyer, 20th February 2020

Source: www.localgovernmentlawyer.co.uk

Gambling watchdog bans credit cards for online betting sites – The Guardian

Posted January 14th, 2020 in consumer credit, consumer protection, electronic commerce, gambling, news by sally

‘Gambling businesses are to be banned from allowing consumers in Great Britain to use credit cards to bet from 14 April, the Gambling Commission has announced.’

Full Story

The Guardian, 14th January 2020

Source: www.theguardian.com

BSB and SRA in firing line over shortcomings – Legal Futures

‘The Bar Standards Board (BSB) has been told that it needs to act more quickly on how it plans to educate the public about barristers after its widely criticised decision to stop funding consumer-facing website Legal Choices.’

Full Story

Legal Futures, 19th December 2019

Source: www.legalfutures.co.uk

UK water companies ordered to cut bills by £50 by 2025 – The Guardian

Posted December 16th, 2019 in consumer protection, fees, news, water, water companies by tracey

‘Ofwat, the water regulator, has ordered water companies in England and Wales to cut bills for customers by £50 over five years and spend £51bn on improving services and investment in infrastructure.’

Full Story

The Guardian, 16th December 2019

Source: www.theguardian.com

Alleged tout given suspended sentence over sale of Wimbledon tickets – The Guardian

Posted December 2nd, 2019 in consumer protection, contempt of court, news, sentencing, suspended sentences by sally

‘An alleged tout who said he would rather go to prison than “grass up” his boss, who prosecutors claim is a reality TV star, has been handed a six-month suspended prison sentence over the sale of Wimbledon tickets.’

Full Story

The Guardian, 29th November 2019

Source: www.theguardian.com

Outdated ombudsman rules frustrate consumers – The Guardian

Posted November 18th, 2019 in codes of practice, complaints, consumer protection, delay, news, ombudsmen, time limits by sally

‘Customers are being left out of pocket because of arcane rules that force them to wait eight weeks before they can take unresolved complaints to an ombudsman.’

Full Story

The Guardian, 17th November 2019

Source: www.theguardian.com

Court of Appeal gives green light to consumer rights campaigner in 4 million person strong representative action against Google – Henderson Chambers

‘On 2 October 2019, the Court of Appeal, in a unanimous judgment given by Sir Geoffrey Vos, Chancellor of the High Court, upheld the Claimant’s appeal in the case of Richard Lloyd v Google LLC [2019] EWCA Civ 1599. The Court of Appeal reversed the decision of the court below and gave Mr Lloyd permission to serve Google LLC outside the jurisdiction (in the US), enabling him to proceed with his representative action. The class he represents is composed of an estimated 4 million Apple iPhone users. Any substantive judgment will prove interesting in demonstrating the role of representative and group actions in the space of consumer rights at the intersection of tech and information rights. Google LLC, however, has confirmed that it intends to appeal this procedural point to the Supreme Court.’

Full Story

Henderson Chambers, 7th October 2019

Source: www.hendersonchambers.co.uk