Frankie Boyle’s Katie Price joke sparks Ofcom investigation – The Guardian

Posted December 10th, 2010 in complaints, media, news by sally

“Model and reality TV star accuses controversial comic of being a ‘bully’ towards her disabled son on Channel 4 show.”

Full story

The Guardian, 10th December 2010

Source: www.guardian.co.uk

Family anger at IPCC and police after failings that led to mother’s murder – The Guardian

Posted December 8th, 2010 in complaints, criminal records, domestic violence, murder, news, police by sally

“Relatives of Maria Stubbings plan action after Essex force failed to inform mother that her new partner was a convicted killer.”

Full story

The Guardian, 7th December 2010

Source: www.guardian.co.uk

Deaths in police custody since 1998: 333; officers convicted: none – The Guardian

Posted December 3rd, 2010 in complaints, death in custody, news, police, prosecutions by sally

“A total of 333 people have died in or following police custody over the past 11 years, but no officer has ever been successfully prosecuted, according to a watchdog’s report.”

Full story

The Guardian,

Source: www.guardian.co.uk

Fundamental Change in requirement for barristers to notify directly clients of their right to make a complaint – The Bar Council

Posted November 26th, 2010 in barristers, complaints, press releases by sally

“The Bar Standards Board (BSB) has recently issued guidance on dealing with complaints made to chambers and sole practitioners.”

Full press release

The Bar Council, 25th November 2010

Source: www.barcouncil.org.uk

Dewsbury woman sprayed with CS gas awarded £7,000 – BBC News

Posted November 25th, 2010 in complaints, news, personal injuries, police by sally

“A woman who suffered burns after she was sprayed in the face with CS gas has received £7,000 in compensation from West Yorkshire Police.”

Full story

BBC News, 24th November 2010

Source: www.bbc.co.uk

Georgia Jagger’s advert for Rimmel mascara is banned – Daily Telegraph

Posted November 24th, 2010 in advertising, complaints, news by sally

“An advert for Rimmel mascara featuring the model Georgia May Jagger has been banned by a watchdog for failing to make its use of false eyelashes clear to consumers.”

Full story

Daily Telegraph, 24th November 2010

Source: www.telegraph.co.uk

Ofcom launches second TalkTalk investigation – The Guardian

Posted November 24th, 2010 in complaints, consumer protection, internet, news, telecommunications by sally

“Inquiry follows claims company mis-sold phone service and switched some internet users to its service without their consent”

Full story

The Guardian, 23rd November 2010

Source: www.guardian.co.uk

Mark Saunders inquest officer suspended over inquest ‘song titles’ claim – The Guardian

Posted November 5th, 2010 in complaints, firearms, inquests, news, police by sally

“The police marksman accused of inserting song titles into his evidence during the inquest into the death of barrister Mark Saunders was suspended today, the Metropolitan police said.”

Full story

The Guardian, 4th November 2010

Source: www.guardian.co.uk

Armed police cleared over Sheffield siege death – BBC News

Posted October 29th, 2010 in complaints, firearms, news, police by sally

“Armed officers acted ‘diligently, patiently, professionally and bravely’ during a two-day siege in which a man died, the police watchdog has found.”

Full story

BBC News, 28th October 2010

Source: www.bbc.co.uk

CCTV captures police punching stabbed man in the head – The Guardian

Posted October 29th, 2010 in assault, complaints, news, police by sally

“Police are investigating an incident captured on CCTV which appears to show officers repeatedly punching a restrained man who had been stabbed in the head.”

Full story

The Guardian, 29th October 2010

Source: www.guardian.co.uk

999 call handler sacked after police delay in murder case – The Independent

Posted October 22nd, 2010 in complaints, disciplinary procedures, murder, news, police, professional conduct by sally

“A call handler was sacked after an investigation into why police took so long to respond to the 999 calls of a woman who was murdered by an ex-boyfriend.”

Full story

The Independent, 22nd October 2010

Source: www.independent.co.uk

Police force censured over ‘inept’ response to rape complaint – The Guardian

Posted October 22nd, 2010 in complaints, news, police, rape, victims by sally

“A police force’s handling of a woman’s complaint that she was raped by a known sex offender was ‘so inept that it borders on the unbelievable’, an official report concluded today.”

Full story

The Guardian, 21st October 2010

Source: www.guardian.co.uk

Bar regulator introduces monitoring scheme – Bar Standards Board

Posted October 18th, 2010 in barristers, complaints, equality, money laundering, press releases by sally

“The BSB is launching a scheme to monitor all chambers and sole practitioners. This is following a successful pilot scheme that took place in 2008.”

Full story

Bar Standards Board, 18th October 2010

Source: www.barstandardsboard.org.uk

Gisda Cyf v Barratt – WLR Daily

Gisda Cyf v Barratt [2010] UKSC 41; [2010] WLR (D) 250

“Where dismissal without notice was communicated to an employee in a letter, the contract of employment did not terminate until the employee had actually read the letter or had had a reasonable opportunity of reading it.”

WLR Daily, 13th October 2010

Source: www.lawreports.co.uk

Please note once a case has been fully reported in one of the ICLR series the corresponding WLR Daily summary is removed.

Judge reprimanded for alleged anti-Israel comments – Daily Telegraph

Posted October 8th, 2010 in complaints, disciplinary procedures, judges, news, professional conduct by sally

“Judge George Bathurst-Norman was disciplined following an investigation in to comments made at the end of a trial of seven activists who sabotaged equipment at a Brighton factory they claimed was making parts for Israeli warplanes.”

Full story

Daily Telegraph, 7th October 2010

Source: www.telegraph.co.uk

High volume of complaints against solicitors as LeO launches – Law Society’s Gazette

Posted October 7th, 2010 in complaints, legal ombudsman, news, solicitors by sally

“The new Legal Ombudsman handled nearly 500 complaints on its launch day yesterday, taking its first call two minutes after opening at 8.30am while its chief executive was appearing on Radio 4’s Today programme.”

Full story

Law Society’s Gazette, 7th October 2010

Source: www.lawgazette.co.uk

New Legal Ombudsman warns rip-off lawyers – BBC News

Posted October 5th, 2010 in complaints, legal ombudsman, legal services, news by sally

“Lawyers who bring the industry into disrepute by charging huge prices for services will no longer get away with it, the new Legal Ombudsman has said.”

Full story

BBC News, 5th October 2010

Source: www.bbc.co.uk

Got a legal complaint? Now you can take it to the new legal ombudsman – The Guardian

Posted October 4th, 2010 in complaints, legal ombudsman, legal services, news by sally

“People who are dissatisfied with the service they have received from their lawyer can, from this Wednesday, complain to a legal ombudsman. The ombudsman can compel all regulated lawyers to comply with its investigations, and has the power to impose penalties ranging from apologising to a client, through to paying up to £30,000 compensation.”

Full story

The Guardian, 3rd October 2010

Source: www.guardian.co.uk

Legal Ombudsman seeks views on complaints publishing – Law Society’s Gazette

Posted September 29th, 2010 in complaints, disclosure, law firms, legal ombudsman, news by sally

“A discussion paper issued by the Legal Ombudsman today (28 September) is seeking views on whether it should publish the names of firms when it reports details of consumer complaints.”

Full story

Law Society’s Gazette, 28th September 2010

Source: www.lawgazette.co.uk

Essex Police ‘dismissed sex attack victim’ – BBC News

Posted September 17th, 2010 in complaints, mental health, news, police, sexual offences, victims by sally

“Essex Police failed to investigate sexual assaults because the victim was not believed due to her history of mental illness, a watchdog has said.”

Full story

BBC News, 17th September 2010

Source: www.bbc.co.uk