Two women killed by ex-partners were failed by police, says IPCC – The Guardian

Posted August 5th, 2011 in complaints, domestic violence, news, police by sally

“Details emerged Thursday of fresh police errors in domestic violence cases that saw two women murdered by former partners after they had complained to officers of threats and that they feared violence.”

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The Guardian, 4th August 2011

Source: www.guardian.co.uk

Is anyone listening? – the new legal complaints process is unclear – Legal Week

Posted August 4th, 2011 in complaints, law firms, legal services, news by sally

“The legal complaints process, in as far as it applies to large corporate clients, has always been a thorny issue, as top City law firms have long asserted that their clients are intelligent buyers of legal services with little need for pointers when it comes complaining.”

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Legal Week, 4th August 2011

Source: www.legalweek.com

EastEnders cleared over baby swap storyline – BBC News

Posted August 1st, 2011 in complaints, media, news by tracey

“EastEnders’ controversial cot death and baby swap storyline has been cleared by media regulator Ofcom after thousands of complaints.”

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BBC News, 1st August 2011

Source: www.bbc.co.uk

PCC confirms Baroness Buscombe is to step down – The Guardian

Posted July 29th, 2011 in complaints, media, news by tracey

“Chair will not seek to extend her three-year term, after criticism of her handling of the News of the World phone-hacking affair.”

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The Guardian, 29th July 2011

Source: www.guardian.co.uk

PCC compels The Sun to publish front page link to story – The Guardian

Posted July 28th, 2011 in complaints, media, news by tracey

“Today’s Sun front page carries a single column panel, at the foot of the first column, that should be seen as something of a landmark – for the paper and for the Press Complaints Commission.”

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The Guardian, 28th July 2011

Source: www.guardian.co.uk

L’Oréal’s Julia Roberts and Christy Turlington ad campaigns banned – The Guardian

Posted July 27th, 2011 in advertising, complaints, news, ombudsmen, photography by tracey

“L’Oréal has been forced to pull ad campaigns featuring Pretty Woman star Julia Roberts and supermodel Christy Turlington, after the advertising watchdog upheld complaints by Liberal Democrat MP Jo Swinson that the images were overly airbrushed.”

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The Guardian, 27th July 2011

Source: www.guardian.co.uk

British Gas fined £2.5m over complaint handling – BBC News

Posted July 27th, 2011 in complaints, consumer protection, energy, fines, news, ombudsmen by tracey

“British Gas has been fined £2.5m by the regulator Ofgem for the way in which it deals with customer complaints.”

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BBC News, 27th July 2011

Source: www.bbc.co.uk

Phone hacking: John Yates investigated over claims he ‘inappropriately’ got job for Neil Wallis’s daughter – Daily Telegraph

Posted July 19th, 2011 in complaints, corruption, news, police by tracey

“The Independent Police Complaints Commission is investigating an allegation that John Yates ‘inappropriately’ secured a Scotland Yard job for the daughter of hacking suspect Neil Wallis.”

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Daily Telegraph, 18th July 2011

Source: www.telegraph.co.uk

Complaints over “rude” judges increase – Daily Telegraph

Posted July 15th, 2011 in complaints, judiciary, news by tracey

“Allegations of all kinds were up by a fifth last year signalling the public and court users are increasingly frustrated with the judiciary. A total of 456 complaints about allegedly inappropriate behaviour or comments by a judge or magistrate were made in 2010/11, according to the Officer for Judicial Complaints.”

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Daily Telegraph, 14th July 2011

Source: www.telegraph.co.uk

Baroness Buscombe: ‘PCC has been active over phone hacking’ – Daily Telegraph

Posted July 8th, 2011 in complaints, interception, media, news by tracey

“Chair of the Press Complaints Commission Baroness Buscombe says her organisation has acted over the News of the World’s phone hacking scandal but admits the system needs to be reformed.”

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Daily Telegraph, 7th July 2011

Source: www.telegraph.co.uk

Michael Gilbert: Police lagoon victim probes ‘flawed’ – BBC News

Posted July 7th, 2011 in complaints, murder, news, police by sally

“Three police investigations involving a Bedfordshire man who was murdered, decapitated and dumped in a lake were ‘flawed’, the police watchdog has said.”

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BBC News, 7th July 2011

Source: www.bbc.co.uk

Ombudsman calls for earlier intervention by financial regulators – OUT-LAW.com

Posted July 4th, 2011 in complaints, consumer protection, financial regulation, news by sally

“Financial regulators must make sure that consumer complaints are dealt with more quickly according to the body that oversees them. They should intervene earlier in potential disputes, the chief ombudsman of the Financial Ombudsman Service (FOS) has said.”

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OUT-LAW.com, 30th June 2011

Source: www.out-law.com

Inquiry launched after police turn up at midnight to question 13-year-old who ‘threw apple’ – Daily Telegraph

Posted June 30th, 2011 in assault, children, complaints, inquiries, news, police by sally

“A police force has launched an inquiry to discover why two of its officers went to the home of a 13-year-old schoolboy at nearly midnight to question him about throwing an apple at a fellow pupil.”

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Daily Telegraph, 30th June 2011

Source: www.telegraph.co.uk

Ofcom should have final say over BBC complaints, says Lords report – The Guardian

Posted June 29th, 2011 in BBC, complaints, inquiries, news by sally

“Media regulator Ofcom, rather than the BBC, should have the final say over complaints about impartiality and accuracy with the corporation’s programmes, according to a House of Lords committee report.”

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The Guardian, 29th June 2011

Source: www.guardian.co.uk

New competition authority will deal with some consumer complaints, says Government – OUT-LAW.com

“The Government has outlined proposals to give a prospective new competition authority powers to resolve consumer complaints.”

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OUT-LAW.com, 22nd June 2011

Source: www.out-law.com

ASA says Cadbury was not racist when it compared Campbell to chocolate bar – The Independent

Posted June 21st, 2011 in advertising, complaints, food, news, racism by sally

“A Cadbury’s advertising campaign which compared Naomi Campbell to a bar of chocolate was not racist, the industry’s watchdog has ruled.”

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The Independent, 21st June 2011

Source: www.independent.co.uk

Injured at protest, the student now in court for violent disorder – The Independent

Posted June 10th, 2011 in affray, complaints, demonstrations, news, police, violent disorder by michael

“Student Alfie Meadows had to have emergency brain surgery from head injuries he received during a tuition fees protest in December. Today the 21-year-old goes to court on charges of violent disorder at the same demonstration, and faces up to five years in prison.”

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The Independent, 9th June 2011

Source: www.independent.co.uk

IPCC probe into woman’s death in police custody in York – BBC News

Posted June 4th, 2011 in complaints, death in custody, news, police by sally

“A 31-year-old woman has died in custody in York, prompting an investigation by the police watchdog.”

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BBC News, 3rd June 2011

Source: www.bbc.co.uk

Loans firms decision due from OFT – BBC News

Posted June 1st, 2011 in complaints, fees, loans, news, unfair commercial practices by sally

“A decision over whether action should be taken against firms making unsolicited loan offers is due from the fair trading regulator later.”

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BBC News, 1st June 2011

Source: www.bbc.co.uk

Goodwin’s mistress fails in High Court bid – Daily Telegraph

Posted May 31st, 2011 in anonymity, attorney general, complaints, media, news by sally

“The mistress of Sir Fred Goodwin yesterday failed to persuade a High Court judge to help keep her identity secret.”

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Daily Telegraph, 28th May 2011

Source: www.telegraph.co.uk