Office of Fair Trading takes steps to shut Yes Loans – BBC News

Posted October 31st, 2011 in complaints, consumer credit, consumer protection, loans, news by sally

“The Office of Fair Trading (OFT) is taking steps to close down a company which claims to process thousands of loan applications a week.”

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BBC News, 29th October 2011

Source: www.bbc.co.uk

New requirements for first tier complaints handling – Bar Standards Board

Posted October 28th, 2011 in barristers, complaints, press releases, professional conduct by tracey

“Following extensive consultation with the Bar, practice managers and senior clerks, we are now in a position to release the final requirements for Chambers in relation to first tier complaints handling. These arrangements have been approved by the Legal Services Board. The requirements place an obligation on Chambers and barristers to ensure that the lay client is aware of their right to complain to Chambers and to the Legal Ombudsman.”

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Bar Standards Board, 25th October 2011

Source: www.barstandardsboard.org.uk

NHS maternity deaths: patients still at risk, Care Quality Commission warns – The Guardian

Posted October 28th, 2011 in birth, complaints, hospitals, news by tracey

“Watchdog publishes damning report into deaths at two London hospitals, Queen’s in Romford and King George’s in Goodmayes.”

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The Guardian, 27th October 2011

Source: www.guardian.co.uk

Solicitors from Hell owner’s defamation bid was ‘abuse of court process’ – The Lawyer

Posted October 21st, 2011 in complaints, defamation, internet, Law Society, news by sally

“Mr Justice Tugendhat has dismissed a £1m defamation claim launched against Law Society chief executive Des Hudson by Solicitors from Hell owner Rick Kordowksi, branding the bid ‘an abuse of the court process’.”

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The Lawyer, 21st October 2011

Source: www.thelawyer.com

Allegedly defamatory comments from named authors should stay online, say MPs – OUT-LAW.com

Posted October 21st, 2011 in anonymity, bills, complaints, defamation, internet, judges, news by sally

“Web hosts and ISPs should be allowed to keep allegedly defamatory comments online as long as the author of the comment is identified and a notice of complaint is published alongside the comment, a Parliamentary committee has recommended.”

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OUT-LAW.com, 20th October 2011

Source: www.out-law.com

Watchdog warns of difficulty over challenging state decisions – The Guardian

Posted October 21st, 2011 in complaints, news, ombudsmen, tribunals by tracey

“The government is making it more difficult for the public to challenge decisions made by the state, the official watchdog for complaints has warned.”

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The Guardian, 21st October 2011

Source: www.guardian.co.uk

Press regulation should be ‘all inclusive’, says Lord Judge – The Guardian

Posted October 20th, 2011 in complaints, media, news by tracey

“Lord Judge, the Lord Chief Justice, said that Richard Desmond and other newspaper owners should not be allowed to duck out of regulation by a reformed Press Complaints Commission (PCC).”

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The Guardian, 19th October 2011

Source: www.guardian.co.uk

IPCC says police failed murdered young mother – The Independent

Posted October 18th, 2011 in complaints, domestic violence, murder, news, police, reports by sally

“A young mother was beaten to death by her violent ex-partner after police failed to intervene 11 times, investigators said today.”

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The Independent, 18th October 2011

Source: www.independent.co.uk

Advertising watchdog may dismiss competitor complaints without investigation – OUT-LAW.com

Posted October 17th, 2011 in advertising, complaints, dispute resolution, news by sally

“The UK’s advertising watchdog may not investigate complaints businesses make about rivals’ adverts if the complaining firms have not tried to resolve the disputes with their competitors first.”

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OUT-LAW.com, 17th October 2011

Source: www.out-law.com

Ofcom to investigate ITV over ‘IRA’ video game footage – The Guardian

Posted October 11th, 2011 in complaints, media, news, video games, video recordings by sally

“Media regulator Ofcom has launched an investigation into how ITV mistakenly included video game footage in a documentary that supposedly showed the IRA shooting down a helicopter with weapons supplied by Muammar Gaddafi.”

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The Guardian, 10th October 2011

Source: www.guardian.co.uk

ICO issues guidance on complaint files disclosure – OUT-LAW.com

Posted October 11th, 2011 in complaints, data protection, disclosure, freedom of information, news by sally

“Organisations do not have to issue all the information stored in complaint files in order to comply with individuals’ personal data access requests, the UK’s data protection watchdog has said.”

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OUT-LAW.com, 10th October 2011

Source: www.out-law.com

So far so good: the Legal Ombudsman celebrates a smooth first year – The Guardian

Posted October 10th, 2011 in complaints, legal ombudsman, legal services, news by sally

“Independent body fielding complaints against lawyers has come in under budget, and with a positive reaction from the profession.”

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The Guardian, 7th October 2011

Source: www.guardian.co.uk

Advertising watchdog will report record complaint figures following extension of its remit – OUT-LAW.com

Posted October 6th, 2011 in advertising, complaints, internet, news, statistics by sally

“The Advertising Standards Authority (ASA) has said that it is set to report record annual complaints figures as a result of changes to its responsibilities earlier this year. It said that almost one third of complaints are now about online advertising falling under its extended remit.”

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OUT-LAW.com, 5th October 2011

Source: www.out-law.com

David Starkey cleared over ‘racist’ Newsnight remarks – Daily Telegraph

Posted October 4th, 2011 in complaints, media, news, racism by tracey

“David Starkey, the historian, has been cleared by the broadcasting watchdog over comments he made on newsnight that led to complaints he had been racist.”

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Daily Telegraph, 3rd October 2011

Source: www.telegraph.co.uk

Reform options for media regulation – The Guardian

Posted October 3rd, 2011 in complaints, media, news by sally

“Hugh Tomlinson QC analyses the various options for replacing the Press Complaints Commission.”

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The Guardian, 30th September 2011

Source: www.guardian.co.uk

Ofcom lays down the law on raunchy videos before the 9pm watershed – The Guardian

Posted September 30th, 2011 in complaints, media, news, obscenity by tracey

“Ofcom has ordered UK broadcasters to be more careful about showing sexually explicit music videos before the 9pm watershed. The regulator issued new guidance on Friday, focusing on the visual as well as the verbal content of some music videos in a bid to tighten the enforcement of existing watershed rules.”

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The Guardian, 30th September 2011

Source: www.guardian.co.uk

Professional Conduct Department: Diversity Report 2009/10 – Bar Standards Board

Posted September 30th, 2011 in barristers, complaints, diversity, news, professional conduct by tracey

“We have analysed the gender, ethnicity and disability profiles of barristers who were the subject of complaints in 2009 and 2010; and, in relation to external complaints, the complainants who submitted the complaints. We monitor diversity in our complaints handling and disciplinary system to ensure that we conduct our regulatory activities fairly and in accordance with our duty to promote equality and eliminate discrimination.”

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Bar Standards Board, 30th September 2011

Source: www.barstandsboard.org.uk

Lawyers slam ‘chaotic’ asylum unit – Law Society’s Gazette

Posted September 30th, 2011 in asylum, complaints, news by tracey

“”The UK’s system for registering asylum claims is chaotic and unworkable and urgently needs a root-and-branch overhaul, lawyers’ groups allege. Problems at the ‘Kafkaesque’ asylum screening unit in Croydon, the only such unit remaining after a similar unit in Liverpool closed in 2009, have prompted angry letters to the UK Border Agency from the Law Society and Immigration Lawyers Practitioners Association (ILPA).”

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Law Society’s Gazette, 29th September 2011

Source: www.lawgazette.co.uk

Met spending inquiry led to conviction of six officers, says IPCC – The Guardian

Posted September 29th, 2011 in complaints, disciplinary procedures, expenses, fraud, news, police by sally

“A four-year inquiry into £3.7m worth of ‘unreconciled’ spending on corporate credit cards by members of Scotland Yard has led to the conviction of six officers, and the disciplining of 34 others, the Independent Police Complaints Commission (IPCC) said.”

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The Guardian, 28th September 2011

Source: www.guardian.co.uk

Super complaint filed over £1bn foreign currency fees – The Guardian

Posted September 21st, 2011 in complaints, consumer protection, fees, news, ombudsmen, unfair commercial practices by michael

“The Office of Fair Trading is to investigate whether UK holidaymakers are paying too much for foreign currency following a super-complaint by a consumer watchdog.”

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The Guardian, September 21st 2011

Source: www.guardian.co.uk