Anglian Water ad banned by regulator over pollution record – The Guardian

‘An ad campaign by Anglian Water extolling how it cleans water by creating wildlife-friendly wetlands has been banned for not telling consumers about its history of releasing sewage into the environment.’

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The Guardian, 13th June 2023

Source: www.theguardian.com

Scouts: Millions paid out over UK abuse in last 10 years, say lawyers – BBC News

Posted June 13th, 2023 in child abuse, compensation, complaints, news by sally

‘Millions of pounds have been paid out in the last ten years to people who were abused in the Scouts, lawyers say.’

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BBC News, 13th June 2023

Source: www.bbc.co.uk

Watchdog bans Shell’s ‘misleading’ low-carbon ads – The Independent

‘Shell omitted any mention that oil and gas continued to make up the “vast majority” of its business, the Advertising Standards Authority said.’

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The Independent, 6th June 2023

Source: www.independent.co.uk

Lawyers face beefed-up rules on handling complaints – Legal Futures

‘Changes to statutory requirements on how lawyers handle complaints will move closer this week amid concern that consumers are being let down at the moment.’

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Legal Futures, 5th June 2023

Source: www.legalfutures.co.uk

Watchdog bans alcohol ads featuring rapper ArrDee – The Independent

Posted May 31st, 2023 in advertising, alcohol abuse, complaints, news, ombudsmen, young persons by sally

‘Ads for alcohol brand Litty Liquor have been banned for featuring the under-25-year-old rapper ArrDee and encouraging excessive and irresponsible drinking.’

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The Independent, 31st May 2023

Source: www.independent.co.uk

UK students seek compensation for Covid-affected tuition – The Guardian

Posted May 25th, 2023 in compensation, complaints, coronavirus, fees, news, universities by tracey

‘Lawyers representing almost 1,000 current and former students whose studies were affected by Covid and strike action told the high court in London their clients felt “cheated” by their educational experience and should be entitled to seek compensation through the courts.’

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The Guardian, 24th May 2023

Source: www.theguardian.com

Bristol van dwellers to challenge council injunction – BBC News

Posted May 19th, 2023 in complaints, housing, injunctions, local government, news by tracey

‘People living in vans on a residential road are to challenge legal action taken by a council to move them on. Bristol City Council was granted an injunction order on Greenbank View, in Easton, after complaints from local residents.’

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BBC News, 18th May 2023

Source: www.bbc.co.uk

Whistleblower reports reveal continuing sexual abuse of women in UK military – The Guardian

‘A junior servicewoman said she was a victim of rape and forced to leave the armed forces while her abuser was protected, according to whistleblower testimony collected and published by a parliamentary committee on Thursday.’

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The Guardian, 18th May 2023

Source: www.theguardian.com

Sentamu rejects report findings that he failed to act on child sexual abuse claim – The Guardian

‘John Sentamu, the former archbishop of York, failed to act on disclosures that a Church of England vicar raped a 16-year-old boy, a report commissioned by the church has found.’

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The Guardian, 11th May 2023

Source: www.theguardian.com

Hospital boss claims unfair dismissal after chairman ‘bullied’ her – BBC News

‘A former NHS chief executive is suing her employer, saying she was “bullied, harassed, intimidated and undermined” by the hospital trust’s chairman.’

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BBC News, 12th May 2023

Source: www.bbc.co.uk

GB News broke rules over Covid jab claims – Ofcom – BBC News

‘A GB News programme which broadcast claims that the Covid-19 vaccination programme amounted to “mass murder” has been found to have broken Ofcom rules.’

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BBC News, 9th May 2023

Source: www.bbc.co.uk

Armed forces complaint ‘used as weapon against me’ – BBC News

‘Four years on from submitting a complaint alleging she had been raped while in the armed forces, “Jane” is still awaiting a decision and says it was used as a “weapon” against her.
She told the BBC that colleagues knew things about the confidential process “they should never have known”. Her concerns are not unique, according to a report by the ombudsman for armed forces complaints.’

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BBC News, 4th May 2023

Source: www.bbc.co.uk

Ombudsman calls on major social landlord to pay more than £5k compensation after family left in “dangerous and unacceptable conditions” – Local Government Lawyer

Posted May 4th, 2023 in compensation, complaints, health & safety, housing, news by tracey

‘The Housing Ombudsman found severe maladministration for housing association A2Dominion after its poor complaint handling left a mother and her family living in “dangerous and unacceptable conditions”.’

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Local Government Lawyer, 4th May 2023

Source: www.localgovernmentlawyer.co.uk

Student complaints in England and Wales at record levels, watchdog says – The Guardian

Posted April 20th, 2023 in complaints, education, news, statistics, universities by sally

University students made a record number of complaints last year to the higher education watchdog in England and Wales, which expressed concern about “increasing levels of distress among students who are struggling to cope”.

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The Guardian, 20th April 2023

Source: www.theguardian.com

Manchester police officers shared ‘abhorrent’ group messages, IOPC finds – The Guardian

‘Six Greater Manchester police officers shared “abhorrent” racist, ableist and other offensive messages in a WhatsApp group, an investigation by the police watchdog has found.’

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The Guardian, 12th April 2023

Source: www.theguardian.com

Police in England and Wales less likely to face discipline under new complaints system – The Guardian

Posted April 11th, 2023 in complaints, disciplinary procedures, news, police, statistics by sally

‘Police officers in England and Wales accused of violent and sexual misconduct are less likely to face disciplinary action under the revamped complaints system than the previous discredited regime, figures suggest.’

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The Guardian, 11th April 2023

Source: www.theguardian.com

UK to review whistleblowing laws to boost compliance – OUT-LAW.com

Posted April 3rd, 2023 in complaints, employment, news, whistleblowers by sally

‘UK employers will be increasingly required to have in place appropriate channels for whistleblower reporting which are properly resourced, accountable and protect confidentiality, as the government is considering ways to improve the whistleblowing laws applicable in England, Wales and Scotland.’

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OUT-LAW.com, 31st March 2023

Source: www.pinsentmasons.com

Awaab Ishak: Rochdale housing group dismissed residents – report – BBC News

Posted March 28th, 2023 in children, complaints, health & safety, housing, inquests, news, ombudsmen, repairs by sally

‘A housing association criticised over the death of a toddler treated its residents in “dismissive, inappropriate or unsympathetic ways”, a report says.’

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BBC News, 28th March 2023

Source: www.bbc.co.uk

Ikea UK makes agreement with EHRC to improve policies on sexual harassment – The Guardian

‘Ikea UK has made an agreement with the Equality and Human Rights Commission to improve its sexual harassment policies and practices after a complaint by a former employee.’

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The Guardian, 23rd March 2023

Source: www.theguardian.com

Conveyancers fined £33,000 for complaints and accounts breaches – Legal Futures

Posted March 21st, 2023 in accounts, complaints, conveyancing, fines, news by tracey

‘A large firm of licensed conveyancers and its senior partners have been reprimanded and fined £33,000 after a Covid-related work surge overwhelmed its ability to handle complaints.’

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Legal Futures, 21st March 2023

Source: www.legalfutures.co.uk