“More consistent” consumer complaints handling promised as part of Ofcom’s review of dispute resolution – OUT-LAW.com

“Changes to the way official alternative dispute resolution (ADR) schemes work will lead to consistent outcomes for consumers making complaints about telephone, mobile or broadband services, Ofcom has announced.”

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OUT-LAW.com, 23rd August 2012

Source: www.out-law.com

Prince Harry photos: Clarence House contacts Press Complaints Commission – The Guardian

Posted August 23rd, 2012 in complaints, media, news, photography, privacy by sally

“The royal family moved to block the British publication of grainy mobile phone pictures of Prince Harry naked in a Las Vegas hotel room after the images were widely circulated online.”

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The Guardian, 23rd August 2012

Source: www.guardian.co.uk

RSPCA ‘Home for Life’ ads escape ban even though some pets are put down – The Guardian

Posted August 22nd, 2012 in advertising, animals, complaints, news by sally

“An RSPCA ad campaign that offered to care for pets if their owner dies has escaped a ban, despite the charity admitting that almost one in five animals in the scheme are put down.”

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The Guardian, 22nd August 2012

Source: www.guardian.co.uk

Privacy watchdog “not ready” to deal with cookie complaints, according to FOI request – OUT-LAW.com

“The Information Commissioner’s Office (ICO) has yet to begin investigating websites accused of breaking the new cookie laws, which came into force last year, because it does not yet have an investigative team in place.”

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OUT-LAW.com, 20th August 2012

Source: www.out-law.com

Jeanette Goodwin murder: Martin Bunch jailed for life – BBC News

Posted August 20th, 2012 in bail, complaints, electronic monitoring, harassment, murder, news, police, sentencing by sally

“A man who murdered his ex-partner four days after appearing in court charged with harassing her has been jailed for life with a minimum term of 27 years.”

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BBC News, 17th August 2012

Source: www.bbc.co.uk

Fact’s victory over Surfthechannel is a decisive blow in the copyright wars – The Guardian

“The link-sharing website’s demise at the hands of the content industry’s pitbull has set more than one precedent.”

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The Guardian, 19th August 2012

Source: www.guardian.co.uk

Fall in reported rapes ‘shows victims’ lack of confidence in Met’s sex crime unit’ – The Guardian

Posted August 20th, 2012 in complaints, inquiries, news, police, professional conduct, prosecutions, rape, victims by sally

“The number of rapes being reported to Scotland Yard has fallen significantly amid claims of crumbling confidence among victims towards the Met’s specialist sex crimes operation, Sapphire.”

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The Guardian, 19th August 2012

Source: www.guardian.co.uk

Birmingham shop advert deemed ‘offensive’ to Sikhs – BBC News

Posted August 15th, 2012 in advertising, complaints, news, Sikhism by sally

“A television advert for a Birmingham furniture shop has been banned because it was ‘likely to cause serious offence’ to the Sikh community.”

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BBC News, 15th August 2012

Source: www.bbc.co.uk

Prisoner gets apology from ombudsman over attack inquiry – The Independent

Posted August 13th, 2012 in complaints, news, ombudsmen, prison officers by sally

“A triple murderer who attacked three prison officers with a broken bottle while serving a life sentence has secured an apology after authorities failed to properly investigate claims that he had been attacked by warders in his cell.”

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The Independent, 11th August 2012

Source: www.independent.co.uk

New Terms of Engagement for barristers – The Bar Council

Posted August 6th, 2012 in barristers, complaints, contracts, legal services, news, solicitors by sally

“On the 27 July, the Legal Services Board consented to a change in the Cab Rank Rule of the Bar Code of Conduct to replace the current Terms of Work with new standard contractual terms. The practical effect of the changes are detailed below.”

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The Bar Council, 2nd August 2012

Source: www.barcouncil.org.uk

We don’t need new laws for Twitter trolls, say police chiefs – The Guardian

Posted August 6th, 2012 in complaints, internet, malicious communications, news, police by sally

“The body representing Britain’s chief police officers has rejected calls for new laws to govern how the police deal with the abuse of Twitter, saying that problems may eventually be resolved by the microblogging website itself.”

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The Guardian, 4th August 2012

Source: www.guardian.co.uk

Disabled man’s brother wins £100,000 support battle – The Guardian

“A postal worker from Bradford has won an 11-year battle for justice for his disabled brother and reimbursement of more than £100,000 in support payments he had been wrongly denied.”

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The Guardian, 6th August 2012

Source: www.guardian.co.uk

Sean Rigg inquest: Inquiry into policeman’s evidence – BBC News

Posted August 3rd, 2012 in complaints, death in custody, evidence, inquests, mental health, news, police by sally

“The police watchdog is to investigate the evidence given by an officer during an inquest into the death of a schizophrenic man who died in custody.”

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BBC News, 2nd August 2012

Source: www.bbc.co.uk

The Sean Rigg Inquest: Failures and Lessons Learnt – Garden Court Chambers Blog

Posted August 2nd, 2012 in complaints, death in custody, inquests, juries, mental health, news, police by sally

“Yesterday’s narrative verdict in the Sean Rigg inquest revealed devastating failings by the police, mental health services, and the IPCC. Leslie Thomas reflects on the case and asks when will lessons be learnt by those trusted with public confidence?”

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Garden Court Chambers Blog, 2nd August 2012

Source: www.gclaw.wordpress.com

LSB sets the complaint handling agenda – Legal Service Board

Posted July 30th, 2012 in complaints, consumer protection, legal profession, news by sally

“The Legal Services Board (LSB) is reminding all regulators of their important role in making sure lawyers deal properly with complaints – and stressing the need for both regulators and lawyers to learn from what they reveal.”

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Legal Services Board, 30th July 2012

Source: www.legalservicesboard.org.uk

Victims to get right to challenge ‘no charge’ decisions – BBC News

Posted July 27th, 2012 in complaints, criminal justice, news, prosecutions, victims by sally

“Crime victims in England and Wales are to get the right to a review in cases when it has been decided that no one will be charged.”

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BBC News, 27th July 2012

Source: www.bbc.co.uk

PCC dismisses Bell Pottinger complaint over secret filming for Independent – The Guardian

Posted July 26th, 2012 in complaints, lobbying, media, news, public interest, video recordings by sally

“Undercover filming of PR executives discussing work for the Uzbekistan government for an Independent exposé was justified in the public interest, the Press Complaints Commission has ruled.”

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The Guardian, 26th July 2012

Source: www.guardian.co.uk

No IPCC investigation to take place into Dorset landslide deaths – The Independent

Posted July 24th, 2012 in complaints, news, police by sally

” The police watchdog will not investigate the case of an elderly couple who lay dead in their car for up to 10 days following a landslide.”

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The Independent, 23rd July 2012

Source: www.independent.co.uk

Mahamdia v People’s Democratic Republic of Algeria – WLR Daily

Mahamdia v People’s Democratic Republic of Algeria: (Case C-154/11);  [2012] WLR (D)  218

“An embassy situated in a member state of the European Union was an ‘establishment’ within the meaning of article 18(2) of Council Regulation (EC) No 44/2001, in the context of a dispute concerning a contract of employment concluded by the embassy on behalf of the sending state, where the functions carried out by the employee did not fall within the exercise of public powers. Article 21(2) of the Regulation meant that an agreement on jurisdiction, concluded before a dispute arose, fell within that provision in so far as it gave the employee the possibility of bringing proceedings not only before the courts ordinarily having jurisdiction under the special rules in articles 18 and 19 of the Regulation, but also before other courts, which could include courts outside the European Union.”

WLR Daily, 19th July 2012

Source: www.iclr.co.uk

Tomlinson case: Met police tried to hide PC Harwood’s disciplinary record – The Guardian

Posted July 23rd, 2012 in assault, complaints, disciplinary procedures, disclosure, news, police, privacy by sally

“The Metropolitan police attempted to keep the disciplinary record of PC Simon Harwood secret from the family of Ian Tomlinson, the newspaper seller he struck with a baton and pushed to the ground at G20 protests, it can now be reported.”

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The Guardian,  20th July 2012

Source: www.guardian.co.uk