Solicitors “should get empathy training”, LSB research suggests – Legal Futures

‘Solicitors should get training in “soft skills/empathy” as part of their continuing professional development (CPD), research for the Legal Services Board (LSB) has suggested.’

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Legal Futures, 2nd August 2023

Source: www.legalfutures.co.uk

Consumer Duty: ‘most significant change’ to UK financial services regulation in a decade comes into force – OUT-LAW.com

Posted August 1st, 2023 in complaints, consumer protection, financial regulation, news, ombudsmen by sally

‘The Consumer Duty, which comes into force today, is the “most significant change to financial services regulation” in a decade, according to one legal expert.’

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OUT-LAW.com, 31st July 2023

Source: www.pinsentmasons.com

Airline ordered to reopen claims after passenger complaints – Law Society’s Gazette

Posted July 31st, 2023 in airlines, complaints, consumer protection, enforcement, news by tracey

‘An airline has committed to reopening claims from passengers after the aviation regulator stepped in to force the issue. The UK Civil Aviation Authority said its enforcement action against Wizz Air followed “significant concerns over high volumes of complaints” about the airline not paying passengers what they are owed.’

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Law Society's Gazette, 28th July 2023

Source: www.lawgazette.co.uk

David Carrick: Wiltshire Police investigated over 2016 allegations – BBC News

‘A police force is being investigated after concerns were raised about its handling of allegations made in 2016 about serial rapist officer, David Carrick.’

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BBC News, 23rd July 2023

Source: www.bbc.co.uk

UK equality watchdog restarts inquiry into bullying claims against chair – The Guardian

‘Britain’s equality watchdog has restarted an investigation into complaints of bullying and harassment made against its chair, Kishwer Falkner.’

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The Guardian, 18th July 2023

Source: www.theguardian.com

Ombudsman raps landlord over Equality Act failures, issuing of invalid section 21 notice – Local Government Lawyer

‘The Housing Ombudsman has sharply criticised a landlord for repeatedly failing to have sufficient regard for its obligations under the Equality Act 2010, and told it to review how it issues section 21 notices.’

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Local Government Lawyer, 12th July 2023

Source: www.localgovernmentlawyer.co.uk

Bar chief backs feminist barrister abused by other counsel – Legal Futures

Posted July 6th, 2023 in barristers, bullying, complaints, harassment, news, threatening behaviour, women by sally

‘The chair of the Bar Council has spoken out in support of a feminist barrister who said yesterday that she has complained about abuse from more than 50 “mainly White male” barristers.’

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Legal Futures, 6th July 2023

Source: www.legalfutures.co.uk

Ofcom to investigate GB News and TalkTV over impartiality rules – The Guardian

Posted July 5th, 2023 in complaints, media, news, ombudsmen, parliament, political parties by sally

‘Ofcom has launched investigations into GB News and TalkTV as the media regulator struggles to handle how rightwing television channels are employing serving politicians as presenters.’

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The Guardian, 3rd July 2023

Source: www.theguardian.com

Advertising watchdog bans Hyundai and Toyota electric car ads – The Guardian

Posted June 28th, 2023 in advertising, complaints, news, ombudsmen, transport by sally

‘The UK advertising watchdog has banned campaigns by Toyota and Hyundai for exaggerating the speed at which electric cars can be charged and misleading consumers about the availability of rapid-charging points across the UK and Ireland.’

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The Guardian, 28th June 2023

Source: www.theguardian.com

Misconduct: ‘No simple explanation’ for race bias in complaints – Law Society’s Gazette

‘”Socio-cognitive biases” could account for the over-representation of Black, Asian and minority ethnic solicitors in complaints about potential misconduct raised with the Solicitors Regulation Authority.’

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Law Society's Gazette, 23rd June 2023

Source: www.lawgazette.co.uk

Warehouse ad showed unhealthily thin model, ASA finds – BBC News

Posted June 22nd, 2023 in advertising, complaints, news, standards by tracey

‘Fashion retailer Warehouse has been told an image on its website made a model “appear unhealthily thin”.’

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BBC News, 21st June 2023

Source: www.bbc.co.uk

Anglian Water ad banned by regulator over pollution record – The Guardian

‘An ad campaign by Anglian Water extolling how it cleans water by creating wildlife-friendly wetlands has been banned for not telling consumers about its history of releasing sewage into the environment.’

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The Guardian, 13th June 2023

Source: www.theguardian.com

Scouts: Millions paid out over UK abuse in last 10 years, say lawyers – BBC News

Posted June 13th, 2023 in child abuse, compensation, complaints, news by sally

‘Millions of pounds have been paid out in the last ten years to people who were abused in the Scouts, lawyers say.’

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BBC News, 13th June 2023

Source: www.bbc.co.uk

Watchdog bans Shell’s ‘misleading’ low-carbon ads – The Independent

‘Shell omitted any mention that oil and gas continued to make up the “vast majority” of its business, the Advertising Standards Authority said.’

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The Independent, 6th June 2023

Source: www.independent.co.uk

Lawyers face beefed-up rules on handling complaints – Legal Futures

‘Changes to statutory requirements on how lawyers handle complaints will move closer this week amid concern that consumers are being let down at the moment.’

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Legal Futures, 5th June 2023

Source: www.legalfutures.co.uk

Watchdog bans alcohol ads featuring rapper ArrDee – The Independent

Posted May 31st, 2023 in advertising, alcohol abuse, complaints, news, ombudsmen, young persons by sally

‘Ads for alcohol brand Litty Liquor have been banned for featuring the under-25-year-old rapper ArrDee and encouraging excessive and irresponsible drinking.’

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The Independent, 31st May 2023

Source: www.independent.co.uk

UK students seek compensation for Covid-affected tuition – The Guardian

Posted May 25th, 2023 in compensation, complaints, coronavirus, fees, news, universities by tracey

‘Lawyers representing almost 1,000 current and former students whose studies were affected by Covid and strike action told the high court in London their clients felt “cheated” by their educational experience and should be entitled to seek compensation through the courts.’

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The Guardian, 24th May 2023

Source: www.theguardian.com

Bristol van dwellers to challenge council injunction – BBC News

Posted May 19th, 2023 in complaints, housing, injunctions, local government, news by tracey

‘People living in vans on a residential road are to challenge legal action taken by a council to move them on. Bristol City Council was granted an injunction order on Greenbank View, in Easton, after complaints from local residents.’

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BBC News, 18th May 2023

Source: www.bbc.co.uk

Whistleblower reports reveal continuing sexual abuse of women in UK military – The Guardian

‘A junior servicewoman said she was a victim of rape and forced to leave the armed forces while her abuser was protected, according to whistleblower testimony collected and published by a parliamentary committee on Thursday.’

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The Guardian, 18th May 2023

Source: www.theguardian.com

Sentamu rejects report findings that he failed to act on child sexual abuse claim – The Guardian

‘John Sentamu, the former archbishop of York, failed to act on disclosures that a Church of England vicar raped a 16-year-old boy, a report commissioned by the church has found.’

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The Guardian, 11th May 2023

Source: www.theguardian.com