‘Victoria Hatton provides a case study on how a school dealt with a vexatious complaint by a parent.’
Local Government Lawyer, 27th September 2023
Source: www.localgovernmentlawyer.co.uk
‘Police officers are switching off their body-worn cameras when force is used, as well as deleting footage and sharing videos on WhatsApp.’
BBC News, 28th September 2023
Source: www.bbc.co.uk
‘GB News breached impartiality rules in an interview with Jeremy Hunt, the broadcasting watchdog has found.’
BBC News, 18th September 2023
Source: www.bbc.co.uk
‘The police watchdog has announced an investigation into Greater Manchester police’s handling of Andrew Malkinson’s case. Malkinson was exonerated in July of a rape for which he wrongly spent 17 years in prison after a DNA breakthrough. The court of appeal also ruled that disclosure failures by Greater Manchester police (GMP) rendered his conviction unsafe.’
The Guardian, 13th September 2023
Source: www.theguardian.com
‘The Trades Union Congress has lodged a complaint with the UN’s labour standards body claiming the UK government flouted the watchdog’s orders over its newly enforced “undemocratic” anti-strike law.’
The Guardian, 10th September 2023
Source: www.theguardian.com
‘Lawyers are facing beefed-up rules on dealing with complaints, and the prospect of how quickly they handle them being made public, under proposals published yesterday.’
Legal Furtures, 25th August 2023
Source: www.legalfutures.co.uk
‘HM Prison and Probation Service has paid an undisclosed settlement to a former contractor who endured racial discrimination and harassment, including monkey chants.’
The Guardian, 24th August 2023
Source: www.theguardian.com
‘The Housing Ombudsman has found severe maladministration at Newham Council over how it dealt with damp and mould, with the London borough taking more than three years to fix the issue.’
Local Government Lawyer, 22nd August 2023
Source: www.localgovernmentlawyer.co.uk
‘Online adverts for the retailer Boots promoting four brands of infant formula on Google broke advertising rules, the watchdog has said.’
BBC News, 23rd August 2023
Source: www.bbc.co.uk
‘Almost one in every two letters the Crown Prosecution Service (CPS) sends to people who have made complaints – including victims of crime – are not good enough, with many containing incorrect basic details or spelling mistakes, or lacking information about delays, according to a damning official report.’
The Guardian, 23rd August 2023
Source: www.theguardian.com
‘Billboards showing a scantily clad model advertising her explicit social media accounts have been cleared by the regulator despite complaints.’
BBC News, 23rd August 2023
Source: www.bbc.co.uk
‘The Administrative Justice Council (AJC) has set out recommendations to improve the quality of local authority decision-making for children and young people with special educational needs and disabilities (SEND).’
Local Government Lawyer, 21st August 2023
Source: www.localgovernmentlawyer.co.uk
‘The Housing Ombudsman has found severe maladministration from Stoke-on-Trent City Council for a lack of stage one complaint response on two separate occasions, which left a resident and her two vulnerable children in a home with damp and mould.’
Local Government Lawyer, 15th August 2023
Source: www.localgovernmentlawyer.co.uk
‘More than a quarter (27%) of complaints made to the Legal Ombudsman (LeO) are outside the new time limits introduced at the beginning of April, it has emerged.’
Legal Futures, 16th August 2023
Source: www.legalfutures.co.uk
‘The Local Government and Social Care Ombudsman and the Housing Ombudsman have jointly criticised Nottingham City Council and Nottingham City Homes (NCH) for the way they dealt with a woman’s antisocial behaviour complaints and subsequent requests to move house.’
Local Government Lawyer, 8th August 2023
Source: www.localgovernmentlawyer.co.uk
‘Solicitors should get training in “soft skills/empathy” as part of their continuing professional development (CPD), research for the Legal Services Board (LSB) has suggested.’
Legal Futures, 2nd August 2023
Source: www.legalfutures.co.uk
‘The Consumer Duty, which comes into force today, is the “most significant change to financial services regulation” in a decade, according to one legal expert.’
OUT-LAW.com, 31st July 2023
Source: www.pinsentmasons.com
‘An airline has committed to reopening claims from passengers after the aviation regulator stepped in to force the issue. The UK Civil Aviation Authority said its enforcement action against Wizz Air followed “significant concerns over high volumes of complaints” about the airline not paying passengers what they are owed.’
Law Society's Gazette, 28th July 2023
Source: www.lawgazette.co.uk
‘A police force is being investigated after concerns were raised about its handling of allegations made in 2016 about serial rapist officer, David Carrick.’
BBC News, 23rd July 2023
Source: www.bbc.co.uk
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