‘The UK government must ensure that the way the new “super-complaints” process under the Online Safety Act is configured enables new risks and systemic issues across services to be addressed whilst guarding against the potential for overwhelming the regulator.’
OUT-LAW.com, 27th November 2023
Source: www.pinsentmasons.com
‘MPs have launched an inquiry into probate in the wake of mounting concern about how long the process is taking, with HM Courts & Tribunals Service (HMCTS) admitting to rising levels of complaints.’
Legal Futures, 24th November 2023
Source: www.legalfutures.co.uk
‘The Advertising Standards Authority (ASA) has banned two misleading TikTok posts by a law firm for not making clear that the people featured were not genuine clients.’
Legal Futures, 15th November 2023
Source: www.legalfutures.co.uk
‘Almost a third of families with SEND children needing respite care have been failed by a council, according to a watchdog.’
BBC News, 12th November 2023
Source: www.bbc.co.uk
‘The Housing Ombudsman has found severe maladministration for Clarion after its “lack of consideration” of a resident’s vulnerability when handling his complaints about noise led to him suffering over a nine-month period.’
Local Government Lawyer, 2nd November 2023
Source: www.localgovernmentlawyer.co.uk
‘Article 15 of the UK GDPR gives a data subject the right to receive all their personal data that is held by a data controller, subject to certain exemptions (subject access). This right does not only include official documentation but also emails, comments and any other recorded discussions, whether they are professionally expressed or not.’
Law Society's Gazette, 31st October 2023
Source: www.lawgazette.co.uk
‘In two recent cases the UK’s Pensions Ombudsman (PO) has responded to member concerns that a provider has not calculated their pension benefits correctly.’
OUT-LAW.com, 23rd October 2023
Source: www.pinsentmasons.com
‘The Housing Ombudsman has gained new powers under the Social Housing Regulation Act, allowing it not only to address individual complaints from a landlord, but also extend “fairness and protection” to wider residents.’
Local Government Lawyer, 16th October 2023
Source: www.localgovernmentlawyer.co.uk
‘Labour is seeking to delay until after the general election a court case against five former staff alleging they leaked a report concerned with the party’s handling of antisemitism complaints, as its costs were said to have apparently soared to £1.4m.’
The Guardian, 6th October 2023
Source: www.theguardian.com
‘The Solicitors Regulation Authority (SRA) has slapped a law firm with a £45,000 fine for multiple failures in its conduct of financial mis-selling claims.’
Legal Futures, 2nd October 2023
Source: www.legalfutures.co.uk
‘Ofcom’s chief executive has said there is nothing under current rules to stop GB News using the Conservative MP Lee Anderson to interview the Tory home secretary, Suella Braverman.’
The Guardian, 28th September 2023
Source: www.theguardian.com
‘Victoria Hatton provides a case study on how a school dealt with a vexatious complaint by a parent.’
Local Government Lawyer, 27th September 2023
Source: www.localgovernmentlawyer.co.uk
‘Police officers are switching off their body-worn cameras when force is used, as well as deleting footage and sharing videos on WhatsApp.’
BBC News, 28th September 2023
Source: www.bbc.co.uk
‘GB News breached impartiality rules in an interview with Jeremy Hunt, the broadcasting watchdog has found.’
BBC News, 18th September 2023
Source: www.bbc.co.uk
‘The police watchdog has announced an investigation into Greater Manchester police’s handling of Andrew Malkinson’s case. Malkinson was exonerated in July of a rape for which he wrongly spent 17 years in prison after a DNA breakthrough. The court of appeal also ruled that disclosure failures by Greater Manchester police (GMP) rendered his conviction unsafe.’
The Guardian, 13th September 2023
Source: www.theguardian.com
‘The Trades Union Congress has lodged a complaint with the UN’s labour standards body claiming the UK government flouted the watchdog’s orders over its newly enforced “undemocratic” anti-strike law.’
The Guardian, 10th September 2023
Source: www.theguardian.com
‘Lawyers are facing beefed-up rules on dealing with complaints, and the prospect of how quickly they handle them being made public, under proposals published yesterday.’
Legal Furtures, 25th August 2023
Source: www.legalfutures.co.uk
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