Health Service Commissioner for England (Complaint Handling) Act 2015 – legislation.gov.uk

Posted April 1st, 2015 in complaints, health, legislation by sally

Health Service Commissioner for England (Complaint Handling) Act 2015 published

Full text of Act

Source: www.legislation.gov.uk

Media regulator issues new guidelines on young people on TV and radio – The Guardian

Posted March 31st, 2015 in children, codes of practice, complaints, consultations, media, news by sally

‘Broadcasters are being told to take into account the impact of bullying on social media in new guidelines covering the appearance of children and young people on TV and radio released by Ofcom.’

Full story

The Guardian, 30th March 2015

Source: www.guardian.co.uk

Essex child abuse: Family of rape victim, five, want case reviewed – BBC News

Posted March 30th, 2015 in child abuse, children, complaints, news, police, rape, victims, young offenders by sally

‘The parents of a five-year-old rape victim have called for a new police investigation into her case.’

Full story

BBC News, 29th March 2015

Source: www.bbc.co.uk

IPCC takes over investigation into Cyril Smith claim – BBC News

‘The police watchdog has taken charge of an inquiry into the handling of an alleged incident involving Cyril Smith.’

Full story

BBC News, 27th March 2015

Source: www.bbc.co.uk

Mark Duggan shooting: armed officers cleared of wrongdoing – The Guardian

Posted March 25th, 2015 in complaints, crime, firearms, freedom of expression, gangs, news, police, reports by sally

‘The police watchdog has cleared armed officers of any wrongdoing in the killing of Mark Duggan, saying it was likely that he was in the process of throwing away a handgun when he was shot.’

Full story

The Guardian, 25th March 2015

Source: www.guardian.co.uk

Strangeways riot: Ex-inmates recall siege, 25 years on – BBC News

‘The Strangeways riot was the longest in British penal history and dramatically changed the way UK prisons were run. Twenty-five years on, four people at the centre of the siege explain their part in the drawn-out drama.’

Full story

BBC News, 23rd March 2015

Source: www.bbc.co.uk

Regina (Demetrio) v Independent Police Complaints Commission; Regina (Commissioner of Police of the Metropolis) v Independent Police Complaints Commission; Regina (Commissioner of Police of the Metropolis) v Independent Police Complaints Commission (PC Harrington and another, interested parties) – WLR Daily

Posted March 17th, 2015 in complaints, law reports, police by sally

Regina (Demetrio) v Independent Police Complaints Commission; Regina (Commissioner of Police of the Metropolis) v Independent Police Complaints Commission; Regina (Commissioner of Police of the Metropolis) v Independent Police Complaints Commission (PC Harrington and another, interested parties) [2015] EWHC 593 (Admin); [2015] WLR (D) 120

‘Section 10(6) of the Police Reform Act 2002 enabled the Independent Police Complaints Commission to do anything calculated to facilitate the carrying out of its functions, which included the power to reopen an investigation into allegations against a police constable, which had resulted in a final report that there was no case to answer.’

WLR Daily, 6th March 2015

Source: www.iclr.co.uk

Justice watchdog sued by wrongly convicted man who spent 17 years in prison for attempted rape – The Independent

‘A man who spent 17 years in prison for attempted rape before having his conviction quashed on the basis of a DNA test is suing the miscarriage of justice watchdog for negligence. It is claimed the Criminal Cases Review Commission (CCRC) repeatedly failed to undertake forensic analysis of the victim’s clothing, instead relying on the assurances of the same police force that investigated the case.’

Full story

The Independent, 15th March 2015

Source: www.independent.co.uk

Fred Talbot jailed for five years for sexual assaults on two schoolboys – The Guardian

‘The former TV weatherman Fred Talbot has been jailed for five years for indecently assaulting two schoolboys when he was a teacher.’

Full story

The Guardian, 13th March 2015

Source: www.guardian.co.uk

Watchdog bans misleading Amazon Prime ‘free trial’ ad – Daily Telegraph

Posted March 5th, 2015 in advertising, complaints, consumer protection, media, news by tracey

‘Amazon has been banned from sending an advertisement to customers promoting a “free trial” of its Amazon Prime service after the Advertising Standards Authority (ASA) ruled it was misleading.’

Full story

Daily Telegraph, 4th March 2015

Source: www.telegraph.co.uk

Metropolitan Police corruption suspensions near 50 over two years – BBC News

‘Nearly 50 Metropolitan police officers and 26 staff members have been suspended for alleged corruption in the past two years, figures show.’

Full story

BBC News, 3rd March 2015

Source:www.bbc.co.uk

The Big Fat Gypsy Judicial Review – UK Human Rights Blog

Posted February 27th, 2015 in codes of practice, complaints, human rights, media, news, privacy, racism, travellers by tracey

‘Traveller Movement v Ofcom and Channel 4, [2015] EWHC 406 (Admin), 20 February 2015. One of the nation’s great televisual fascinations last week became the unlikely subject of an Administrative Court judgment that demonstrates the limits of common law standards of fairness, as well as the lightness of touch applied by the courts when reviewing the decision-making of the media regulator.’

Full story

UK Human Rights Blog, 26th February 2015

Source: www.ukhumanrightsblog.com

TV ad for ‘world’s slimmest phone’ banned for objectifying women – The Guardian

Posted February 26th, 2015 in advertising, complaints, news, women by sally

‘A TV ad for the “world’s slimmest phone” has been banned for objectifying women.’

Full story

The Guardian, 25th February 2015

Source: www.guardian.co.uk

Press regulator to look at Daily Telegraph and HSBC allegations – The Guardian

‘The press regulator is to look at allegations that the Daily Telegraph allowed commercial pressures to dictate editorial decisions following Peter Oborne’s resignation over its coverage of HSBC.’

Full story

The Guardian, 24th February 2015

Source: www.guardian.co.uk

PPI problems still the cause of most complaints to financial ombudsman – The Guardian

Posted February 24th, 2015 in banking, complaints, financial regulation, insurance, news, reports by sally

‘Complaints about payment protection insurance (PPI) are still making up two-thirds of all the cases being dealt with by the financial ombudsman, which named Lloyds and Barclays as Britain’s two “most complained-about” financial firms.’

Full story

The Guardian, 24th February 2016

Source: www.guardian.co.uk

Lawyers using libel threats to “intimidate” clients who post negative reviews online – Legal Futures

‘Lawyers are increasingly using threats of libel action to intimidate clients into taking down negative reviews from comparison websites, it was claimed yesterday.’

Full story

Legal Futures, 20th February 2015

Source: www.legalfutures.co.uk

Booking.com travel advert cleared by watchdog – BBC News

Posted February 18th, 2015 in advertising, complaints, news by sally

‘A travel website’s TV advert that used the word “booking” as an apparent substitute for an expletive has been cleared by the advertising watchdog.’

Full story

BBC News, 18th February 2015

Source: www.bbc.co.uk

Regulator tidies up complaint handling powers – Bar Standards Board

Posted February 13th, 2015 in barristers, complaints, disciplinary procedures, press releases by tracey

‘The Bar Standards Board (BSB) wants to tidy up the regulations in relation to complaint handling by removing the power of its Professional Conduct Committee (PCC) to take “No Further Action” (NFA) decisions.’

Full press release

Bar Standards Board, 12th February 2015

Source: www.barstandardsboard.org.uk

Una Crown murder: Police made ‘flawed decisions’ – BBC News

Posted February 12th, 2015 in complaints, murder, news, police by sally

“Flawed decisions” were made by police investigating a widow’s death when they failed to realise they were dealing with a murder scene, a review has said.

Full story

BBC News, 11th February 2015

Source: www.bbc.co.uk

Essex Police apologises over 30 child abuse investigations – BBC News

Posted February 12th, 2015 in child abuse, complaints, news, police, victims by sally

‘A police force has apologised to alleged child abuse victims after it found problems with 30 investigations involving 59 children.’

Full story

BBC News, 11th February 2015

Source: www.bbc.co.uk