Samsung did not break rules over woman running at 2am advert – BBC News

Posted July 20th, 2022 in advertising, complaints, news, ombudsmen, women by sally

‘A Samsung ad criticised for showing a woman running alone at 02:00 has been cleared by the advertising watchdog.’

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BBC News, 20th July 2022

Source: www.bbc.co.uk

Pensions disputes: Ombudsman clarifies ill health benefit complaints approach – OUT-LAW.com

Posted July 15th, 2022 in complaints, health, news, ombudsmen, pensions by tracey

‘Ill health pensions are frequently the subject of complaints to the UK’s Pensions Ombudsman (PO), who has helpfully explained his role and approach in two recent determinations.’

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OUT-LAW.com, 14th July 2022

Source: www.pinsentmasons.com

Sheffield City Council repeatedly let down vulnerable woman – ombudsman – BBC News

‘A vulnerable young woman was told by a council investigation she could have stopped the abuse she experienced if she had spoken up sooner.’

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BBC News, 15th July 2022

Source: www.bbc.co.uk

Molly-Mae Hague Instagram post banned over lack of ad disclosure – The Independent

Posted July 13th, 2022 in advertising, complaints, news, ombudsmen by tracey

‘An Instagram post by influencer Molly-Mae Hague advertising a PrettyLittleThing dress has been banned after she failed to include any indication that it was an ad.’

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The Independent, 13th July 2022

Source: www.independent.co.uk

Watchdogs condemn police response to domestic abuse claims against officers – The Guardian

‘Police forces in England and Wales are responding to reports of their own officers committing domestic abuse in a way that is “significantly harming the public interest”, with just 9% of such allegations leading to criminal charges, a joint watchdog investigation has found.’

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The Guardian, 30th June 2022

Source: www.theguardian.com

Serious incidents more common in for-profit children’s homes in England – The Guardian

‘Serious incidents involving the police and whistleblowing complaints are more common in private children’s homes run to make a profit than in homes run by charities and councils, data suggests.’

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The Guardian, 28th June 2022

Source: www.theguardian.com

Vulnerable clients struggle in face of “cold, clinical and chaotic” lawyers – Legal Futures

Posted June 21st, 2022 in complaints, disabled persons, legal profession, legal services, news by sally

‘Vulnerable clients are being disadvantaged by the “cold, clinical and chaotic manner” in which they are treated by some lawyers, a report for the Legal Services Board (LSB) has found.’

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Legal Futures, 21st June 2022

Source: www.legalfutures.co.uk

Burying of Victorian bridge in Cumbria must be reversed, says council – The Guardian

Posted June 17th, 2022 in complaints, local government, news, planning, railways, repairs, roads by tracey

‘The government’s road agency will be forced to remove hundreds of tonnes of concrete it used to bury a Victorian bridge arch despite offering a £450,000 sweetener to allow the controversial scheme to stay. Eden district council’s planning committee resisted the offer by unanimously deciding to refuse National Highways (NH) retrospective planning permission for a crude infilling project at Great Musgrave, Cumbria, that was widely condemned as “cultural vandalism”.’

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The Guardian, 16th June 2022

Source: www.theguardian.com

Paddy Power ad ban for gambling taking priority – BBC News

Posted June 15th, 2022 in advertising, complaints, families, gambling, news by sally

‘An advert for betting firm Paddy Power has been banned for encouraging repetitive gambling, by showing it taking priority over family.’

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BBC News, 14th June 2022

Source: www.bbc.co.uk

Adverts claiming plastic grass is eco-friendly are not allowed, says ASA – The Guardian

Posted June 9th, 2022 in advertising, complaints, environmental protection, news by sally

‘Adverts claiming plastic grass is “eco-friendly” and “purifies” the atmosphere must be removed after the Advertising Standards Authority upheld complaints of greenwashing.’

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The Guardian, 8 June 2022

Source: www.theguardian.com

UK watchdog bans vegan TV ad for showing violence towards animals – The Guardian

Posted June 8th, 2022 in advertising, animal cruelty, animals, complaints, news, ombudsmen, veganism by sally

‘The advertising watchdog has banned a TV ad for Vegan Friendly UK after receiving complaints about graphic violence towards animals.’

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The Guardian, 8th June 2022

Source: www.theguardian.com

Lee Balkwell: Dad loses High Court case over son’s concrete mixer death – BBC News

Posted May 31st, 2022 in complaints, inquests, news, police, unlawful killing by sally

‘The father of a man found dead in a concrete mixer in 2002 has lost a High Court challenge against police over the investigation into his son’s death.’

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BBC News, 30th May 2022

Source: www.bbc.co.uk

Watchdog investigating another Met police strip-search of a child – The Guardian

Posted May 31st, 2022 in children, complaints, London, news, police, reports, stop and search by sally

‘The police watchdog has confirmed it is investigating the strip-search of another child by the Metropolitan police, which is already under scrutiny over two other cases.’

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The Guardian, 30th May 2022

Source: www.theguardian.com

Exclusions and independent schools: options for families – 5SAH

Posted May 24th, 2022 in complaints, contracts, equality, news, school exclusions by sally

‘England and Wales are home to some of the world’s most celebrated independent schools. They provide life-changing opportunities and are seen by many as a passport to success.’

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5SAH, 17th May 2022

Source: www.5sah.co.uk

Agent’s abused former partner in legal action against MI5 – BBC News

‘A woman who was terrorised and abused by an MI5 agent is taking legal action against the security service.’

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BBC News, 21st May 2022

Source: www.bbc.co.uk

Judge tells regulators to use summary processes against vexatious litigants – Legal Futures

‘Legal regulators need to have summary processes in place to deal with vexatious litigants who use their procedures to continue a “proxy war” against lawyers, a High Court judge has said.’

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Legal Futures, 10th May 2022

Source: www.legalfutures.co.uk

Ombudsman investigation sees council agree to repay five years of care fee top-ups after it failed to offer affordable alternative placement first – Local Government Lawyer

‘Stockport Metropolitan Borough Council has agreed to reimburse “a significant amount of money” to a woman after it did not offer her mother an affordable care home placement, before asking her to pay a top-up towards her mother’s fees.’

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Local Government Lawyer, 6th May 2022

Source: www.localgovernmentlawyer.co.uk

Ombudsmen release joint guidance to tackle common mistakes in aftercare of mental health in-patients – Family Law

‘The Parliamentary and Health Service Ombudsman (PHSO) and the Local Government and Social Care Ombudsman (LGSCO) have released new guidance to tackle common and repeated mistakes seen in the aftercare of patients receiving support under the Mental Health Act.’

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Family Law, 5th May 2022

Source: www.familylaw.co.uk

Leeds burger van’s Madeleine McCann posts ruled offensive – BBC News

Posted April 20th, 2022 in advertising, children, complaints, families, missing persons, news, ombudsmen by sally

‘Adverts by a takeaway firm featuring Madeleine McCann were likely to cause distress and offence, the Advertising Standards Authority (ASA) has ruled.’

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BBC News, 20th April 2022

Source: www.bbc.co.uk

Ombudsmen release joint guidance to tackle common mistakes in aftercare of mental health in-patients – Family Law

‘The Parliamentary and Health Service Ombudsman (PHSO) and the Local Government and Social Care Ombudsman (LGSCO) have released new guidance to tackle common and repeated mistakes seen in the aftercare of patients receiving support under the Mental Health Act.’

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Family Law, 11th April 2022

Source: www.familylaw.co.uk