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Direct Line and Churchill fined for file tampering – BBC News

Posted January 20th, 2012 in complaints, data protection, financial regulation, insurance, news by tracey

“Insurance firms Direct Line and Churchill – both owned by RBS – have been fined £2.17m for tampering with customer complaint files before submitting them to the Financial Services Authority (FSA).”

Full story

BBC News, 18th January 2012

Source: www.bbc.co.uk

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