“In a hard-hitting briefing sent to key MPs this week, the Bar Council has defended its record on complaints handling. As the Legal Services Bill moves through Committee Stage, the Government is proposing a ‘one size fits all’ approach to complaints handling, reversing amendments introduced in the House of Lords. But the vast majority of complaints are against solicitors – and the overwhelming majority of criticisms about complaints handling are directed against the Law Society rather than the Bar’s independent regulator, the Bar Standards Board (BSB), which has consistently provided an efficient and effective service, according to the independent Legal Services Ombudsman.”
Bar Council press release, 21st June 2007
Source: www.barcouncil.org.uk
